-
Evaluation. We take evaluation seriously, and always ask for candid feedback on work undertaken.
-
Market research. We regularly survey clients and others in the public and not-for-profit sector, asking about their changing needs.
-
Desk research. We keep abreast of developments in all our clients' sectors - through reading, monitoring key websites, and attending conferences.
-
Informal contacts. We maintain good on-going relationships with clients.
-
Contracts. Most of our contracts require that we are up-to-date with trends and legislation in the sectors in which we work - knowledge gained in this way informs our practice.