Terms and conditions

Booking a training course

When you book a training course you are also booking a particular date and time on which to take that course.  You will receive an acknowledgement of your web booking automatically by email, and a confirmation by post within 5 days. 

Charity discounts

The Centre has two price bands:

The small charity price applies to registered charities with an annual turnover of less than £3 million.

If you do not fall into this category then you will pay the standard price for your course. 

Payment in advance

Please ensure that your payment for the course arrives before the day of the training course.

The Centre for Strategy and Communication is very keen to keep prices as low as possible for all our customers. In order to do this, it is important that we collect fees for training courses promptly. Unfortunately, chasing unpaid bills is costly. In order to avoid having to pass on these costs to you, we ask for payment in advance.

Your invoice

We try to make sure that we send the invoice for the course to the right person or department. If you have received the invoice and are not the right person, please pass it on to the appropriate department so that they can arrange payment for your course in plenty of time.

Your organisation can pay for your course by cheque, credit/debit card or by BACS payment. For more information on this telephone the Finance Department at the Centre 020 7490 3030.

What if I want to transfer or have to cancel?

All cancellations and transfers should be made via email, rather than a phone call. If you want to transfer your booking from one course to another, we are happy to do this for you, however, if you transfer more than one week but less than three weeks before the start date, a transfer charge of £50 plus VAT will be payable for each booking transfer. If you transfer less than one week before the course start date, the full course fee will be due. You may only transfer once per booking. If you cancel after transferring, the appropriate fee is due.

For cancellations four weeks or more before the training day, we will send a full refund. For cancellations less than four weeks but more than seven days before the course, we will refund half the fee. For cancellations within seven days of the course, the full fee will be due. The reason we have to charge the full fee if people cancel at short notice is that often our courses are full and we will have to turn people away or ask them to book on a later course. Late cancellations mean that we cannot fill these places.

Please note that non-payment and/or non-attendance do not constitute a cancellation.

What if the course is cancelled by the Centre?

We reserve the right to cancel any course at any time without liability but if we have to do this we will offer you an alternative date, a credit note or a full refund. Happily, this is very rare!



Share