Administration training: skills for administrators

(Former name: Effective administrator)

Course summary

This course will cover all the basics of administration from time management and prioritisation to systems and the need for organisation. You will learn a range of administration skills, from the basics of finance as well to communication skills and customer care. You will also have an opportunity to explore working with your manager and adapting to your manager’s style and look at delegating and accepting delegation effectively.

Course outline

Over the day you will cover:
  • mediation between the big picture and paying attention to detail
  • managing your time effectively to get the most from each day
  • effective prioritisation, matching your priorities to those of your manager and the organisation
  • administrative systems
  • paperwork and desk management
  • understanding the different customers of your organisation
  • communication styles and how to respond to them
  • dealing with difficult situations and complaints
  • understanding your organisation’s finances
  • working effectively with your manager
  • delegation – giving and taking

"The trainer helped me look at my duties and enabled me to assess my strengths and weaknesses. I believe I will better manage my workload and set up new systems to manage day to day."  YH, Wandle Housing Association

"It was an excellent course, the trainer was very professional and friendly and gave me lots of useful advice." NF, Barnet Refugee Service

"Provided useful hints, tips, strategies for dealing with an administrators workload". JD,  McMillan Nursery School

Who is this course for?

Anyone who is responsible for the administration of a busy organisation will find what they need in this course. Whether you are on your own running the administration of a small organisation, or heading up a team in a larger one, there will be something on this course for you. The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

What will this course help me do: learning outcomes?

This course will develop your confidence and help you recognise and build on your skills as an administrator. It will provide you with lots of tips and techniques to help improve your time management, your ability to delegate and your communication skills.

Other courses to consider

Although this course is only run as an in-house course, we now have a new course for administrators on the open programme which incorporates a lot of the same areas as this course, and will be of particular use to Administrative Staff. See ESSENTIAL SKILLS FOR THE ADMINISTRATIVE TEAM for more details.

Other courses you might find useful are: TIME MANAGEMENT FOR ADMINISTRATORS; EVENT MANAGEMENT: AN INTRODUCTION and PROJECT MANAGEMENT.

Course dates

This course is run on request. This means that we will keep your details on file and once we have at least three people interested in the course we will contact you to let you know and to schedule a date. Please contact us to log your interest in this course.

Alternatively we can also run this as an in-company course. Find out more about in-company training.


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