Conflict resolution: an introduction

Course summary

This London based conflict management training course provides you with the practical tips, techniques and strategies to calmly and effectively deal with the day to day niggles and disagreements of everyday working life.

Course outline

In even the best run organisation, conflict happens. Conflict doesn't have to be costly or have negative consequences, though left unacknowledged it can be distracting at best and at worst, destructive. So unlock the positive potential of conflict and learn how to approach conflict situations constructively and with increased confidence. The course covers:

• recognising and understanding conflict in the workplace and why it happens
• understanding individual reactions to conflict
• managing reactions to conflict
• making interventions appropriate to the situation
• knowing when to get involved
• getting to the heart of a conflict
• dealing with emotion
• enhanced communication skills
• finding the common ground between oppositional positions
• creating a future focus
• joint problem solving
• following a structured process for resolving conflict
• other conflict management techniques
• a year of free support

This conflict resolution course takes place the Centre's Central London training suite located in Old Street, London.

We can also run this as an in-company course for a group of staff within your organisation. For more information on in-company training and prices please call Sally Pearman on 020 7490 3030 or email sally.pearman@the-centre.co.uk.  

Who is this course for?

This conflict resolution course is suitable for new managers or anyone wanting to develop their effectiveness in dealing with conflict. Middle or senior managers may find it more appropriate to attend the two day ‘mediation skills for managers course’ which will be running in early 2012. Please call us on 020 7490 3030 to register your interest or to find out more information on this course.

The Centre works with people from all sectors including the public sector, voluntary sector, private sector and corporate sector.

What will this course help me do: learning outcomes?

This course will help you understand why conflict happens and will provide you with tips and techniques to help diffuse and resolve conflict situations at an early stage. The day will include practical work and there will be plenty of opportunity for group discussion and to share experiences.

Other courses to consider

Other courses around the areas of managing conflict and mediation are coming soon to the Centre: Resolving conflict with the customer will be taking place on 4 November and Mediation skills for managers will be coming in early 2012. Call us on 020 7490 3030 for more information on either of these courses.

Other courses of interest in this area will include Handling difficult people and situations; Internal communication and Assertiveness skills: a practical approach.

Course dates

This course is run on request. This means that we will keep your details on file and once we have at least three people interested in the course we will contact you to let you know and to schedule a date. Please contact us to log your interest in this course.

Alternatively we can also run this as an in-company course. Find out more about in-company training.