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Course summary

Our one day HR courses in London for non-managers offers an overview of the key elements of personnel management that non HR specialists will need to ensure that they get their people problems right. Working with a senior Fellow of the Chartered Institute of Personnel and Development, you will learn about employment law and good practice, and have the opportunity through case studies to develop an awareness of the sensitivities around HR management.

Course outline

Human Resources (HR) Courses in London for non-managers

The course deals with some of the technical aspects of HR, including employment law and good practice, ensuring you recruit the right staff and then get the best from them, and how to recognise and deal with difficult cases.  You will learn the value of HR as a central part of the business of your organisation.

Over the day you will learn how to:

• Work within the parameters of employment law:

           -Understand basic employment rights and employer responsibilities
           -Ensure that the law is used to secure your organisational outcomes
           -Avoid being the slave to employment lawyers
           -Have the opportunity of a question and answer session

• Plan to ensure that you attract the best candidates to your organisation and select them objectively and effectively:

           -Understanding of job design and selection criteria
           -Realising the advantages and limitations of interviewing
           -Sampling objective assessment methods

• Make best use of the supervision process

• Address the biggest single problem facing line managers - sickness absence:

           -Knowing what is a reasonable level of sickness
           -How to manage sick staff firmly but fairly
           -Dealing with the most challenging cases  
           -What your rights as an employer should be

• Deal with difficult employees:

           -How to manage a disciplinary investigation
           -Poor performers
           -Grievances and harassment
           -A checklist for disciplinary action

• Develop an HR strategy to take your organisation forward

Delegates are encouraged to bring real life issues with to the course.  There will be plenty of opportunity to discuss approaches to resolving these within the confidential environment of managers sharing experiences and with the support of our senior HR adviser.

Your trainer, John Burnell, is a senior Fellow of the Chartered Institute of Personnel and Development, and has worked for nearly all his life in the HR field.  He was head of employee relations for the London Borough of Waltham Forest, and Director of Personnel at both Metropolitan and Notting Hill Housing Groups.  In all these senior positions, he was closely involved in staff development at times of major change.

"I found the course stimulating and interesting. The trainer demonstrated his vast experience in HR and employment law, and transmitted his enthusiasm and knowledge."  JH Eastend Homes

"I found the course inclusive and it addresses issues from all attendees." RK British Science Association

Our human resources courses place at the Centre's Central London training suite with easy access to tube and mainline rail stations.

Did you know you could get funding to take this course through a Government funded Leadership and Management Grant? See here for more details.

Who is this course for?

Our HR courses in London are aimed at front-line managers, particularly those who have had little experience of dealing with difficult HR challenges and who may be facing such issues in the future. It would also be helpful for more senior managers who need to see HR in the broader context of their organisation’s overall development, and who may well find themselves supporting their more junior colleagues. The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

What will this course help me do: learning outcomes?

By the end of one of our human resources courses in London you will have the confidence to address HR issues that have been nagging away but without the requisite knowledge you have not been able to address. You will be able to plan ahead on people-orientated issues, and take a pro-active stand in preventing problems arising in the first place, but will also be able to respond quickly and effectively when they do.

Other courses to consider

Other courses which could be of use are those around managing staff such as Supervision skills: managing people and teams or Appraisal skills. Our Management ladder courses may also be of interest.

Course dates

6 March, 2012

This course starts at 10am and will finish by 4.30pm. Lunch and refreshments are provided.

Course fee

• £230 plus VAT small charity price (applies to registered charities with an annual turnover of less than £3m)
• £340 plus VAT not-for-profit price (applies to all other charities and all other not-for-profit organisations, including public sector and housing)
• £390 plus VAT standard price (applies to all other organisations)

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