Receptionist training: becoming an exceptional receptionist

(Former name: Exceptional receptionist)

Course summary

As a receptionist you are the public face and voice of your organisation, so the impression you give is the image that counts. Good communication skills are essential and this course looks at how to develop your professionalism and excel at your role.

Effective customer care is now the main thing that decides between successful organisations and those that struggle with their image. This receptionist training course explores how the receptionist is central to customers' experience.

Course outline

On this receptionist training course you will cover:
  • the receptionist as the 'face of the organisation'

    • communicator

    • educator

    • translator

    • problem solver

    • shock absorber

    • psychologist

  • professional excellence
    • knowing your organisation
    • knowing your product
    • knowing your people
  • treating customers with respect
    • non-verbal communication
    • managing expectations with courtesy 
  • listening skills
  • customer care skills
  • dealing with difficult people and situations
  • telephone skills
  • developing a professional image
    • dressing for success
    • speaking clearly and simply
    • body language
    • eye contact

The course is taught in a relaxed atmosphere and you will learn through a variety of exercises and discussion groups, using real-life examples with practical solutions.

The course also includes a year of free support from your trainer.

This course takes place at the Centre's Central London training suite with excellent links to tube and mainline rail stations.

"Enjoyable course.  My attention was kept high all day.  Small group meant I could confidently contribute to group discussions."  DMC, University of Essex

"A very informative course.  The trainer was exceptional!"  KM, Royal College of Pathologists

This course takes place at the Centre's central London training suite. It can also be held in-company at your organisation for a group of your staff, no matter where you are based. Call Sally on 020 7490 3030 for more information on in-company training.

Who is this course for?

This receptionist training course is for receptionists, administrators and anyone who deals with the public, either face-to-face or on the phone. The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

What will this course help me do: learning outcomes?

The course will help you to understand the professionalism of the receptionist’s role and how to communicate well with the people you meet. It will show how attitudes and behaviours are linked, and how good customer care and customer service are paramount.

Other courses to consider

The Centre runs a number of courses for Receptionists, Administrators, Secretaries, PAs and other office staff, to help improve your skills in your role. Consider ESSENTIAL SKILLS FOR THE ADMINISTRATIVE TEAM, FROM SECRETARY TO PA, CUSTOMER CARE AND TELEPHONE SKILLS; TIME MANAGEMENT FOR ADMINISTRATORS: MANAGING TIME AND WORKLOAD; ASSERTIVENESS SKILLS.

Course dates

29 June, 2012

This course starts at 10am and will finish by 4.30pm. Lunch and refreshments are provided.

Course fee

  • £195 plus VAT small charity price (applies to registered charities with an annual turnover of less than £3m)
  • £315 plus VAT not-for-profit price (applies to all other charities and all other not-for-profit organisations, including public sector and housing)
  • £365 plus VAT standard price (applies to all other organisations)

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