Training courses

Course list

• Administration training: skills for administrators

• Administration: essential skills for administrators

• Advanced writing skills

• Appraisal Skills

• Assertiveness skills: a practical approach

• Basic writing skills: power workshop

• Boards adding value: excellence in governance

• Budgeting for non financial managers

• Business planning: turning the vision into reality

• Coaching skills for managers

• Conflict resolution: an introduction

• Copywriting

• Creative thinking and innovation toolkit: tools for creativity

• Customer care and telephone skills

• Delegation skills

• Dignity at work: preventing bullying and harassment

• Diversity awareness: encouraging and managing diversity

• Diversity planning

• Diversity: managing diversity for better performance

• Emotional intelligence in management and leadership

• Evaluate your organisation’s financial performance

• Event management: advanced event management

• Event management: an introduction

• Facilitation skills

• Feedback skills: delivering feedback with confidence

• Finance skills for non financial managers

• Focus groups

• Handling difficult people and situations: essential tools

• Handling difficult people and situations: extending your skills and confidence

• Handling the press and media: how to get your story covered

• HR skills for non HR managers

• Induction: creating an effective induction programme

• Influencing skills

• Internal communication

• Introduction to leadership

• Leadership and communication skills for women managers

• Leading and managing change

• Listening skills

• Management training: moving from manager to leader - taking on a senior management role

• Management training: moving into management - taking on your first management role

• Management training: moving up in management - extending your management skills

• Managing a media crisis

• Managing better meetings

• Managing poor performance, absence and stress

• Managing volunteers

• Managing your organisation’s reputation: building your brand and values

• Marketing in the not-for-profit sector: a beginner’s guide

• Marketing: getting your message across

• Mediation skills for managers

• Minutes: taking and writing effective minutes - for the public sector

• Minutes: taking and writing effective minutes - one day course

• Minutes: taking and writing effective minutes - two day course

• Monitoring, evaluation and impact assessment: making a difference

• Moving into management: taking on your first management role - for the public sector

• Negotiation skills

• Networking and representing your organisation

• Newsletters that will get read

• Office management: effective office management

• Outlook skills: effective Outlook usage

• PA skills: The Executive PA - moving from secretary to an executive PA role

• PA to the senior manager

• Parliamentary lobbying

• Partnering for success

• Personal effectiveness: be more confident at work

• Persuasive writing

• PR strategies that work

• Preparing tenders and proposals: the pitch, process and presentation

• Presentation skills: one day course - making confident and effective presentations

• Presentation skills: two day course - extending your public speaking skills

• Problem solving: tools to enhance your performance

• Productive and positive: managing stress successfully

• Project management

• Project management: intermediate course - managing complex projects

• Proofreading

• Radio and Television Interviews

• Receptionist training: becoming an exceptional receptionist

• Recruitment and selection: finding the right person for the job

• Report writing skills

• Resolving conflict with the customer

• Restructures: managing a restructure

• Social media and online communications: a strategic approach

• Speed reading

• Strategic planning and thinking

• Strategy: an introduction

• Supervision skills: managing people and teams

• Team building

• Team leader skills: building and leading a high performance team

• The effective learning and development administrator

• Time management for administrators: managing time and workload

• Time management for managers: work smarter, not harder

• Training the trainer

• Winning pitches

• Writing at work: brush up your English

• Writing effective English: essential tools and techniques

• Writing for results

• Writing for the web

• Writing publications: leaflets and promotional literature

• Writing skills: freshen up your writing

• Writing skills: the basics - one day course

• Writing speeches: keynotes, presentations and special occasion addresses