Training courses

Whether you want to book a training course for yourself, a colleague or a whole team, we can deliver in a style that suits you.

Courses for Individuals
Training courses for up-to 12 delegates that are open to the public, held at our training suite in central London.

Courses for Groups
Develop your team’s performance with training delivered at your office and tailored to your organisation’s needs.

Find the right course for you

A-Z list of courses

Browse our full list of courses below, or choose a course category above

  • Advanced face-to-face communication at work Communication skills are key to the success of every organisation. You may have the best ideas, the clearest vision or the most coherent strategy. But if you don’t convey your messages directly with energy, awareness and authenticity, they may miss…
  • Appraisal skills This London based one-day training workshop is part of our management training portfolio, focusing on performance management. It will give you a sound overview of the appraisal process as well as helping you make the most of the appraisals for…
  • Assertiveness skills: a practical approach Do you wish you had the confidence to deal with difficult situations at work effectively and assertively and without causing conflict? Would you like to be able to present your ideas and opinions in ways that enable you to feel…
  • Becoming an effective consultant Whether it's independently, on a part time basis, or within your organisation, more of us are taking on a consultancy role. Your expert knowledge is your biggest asset but do you have the supporting skills to ensure you succeed in…
  • Blogging: writing a blog that works hard for your organisation If you are writing a blog, or considering writing a blog on behalf of your organisation, there's a lot to think about before you start. This London based blog writing course guides you through the key strategic decisions you need…
  • Budgeting for non financial managers Our London based budget management course is for everyone struggling to put together and manage a budget. The course takes a practical, hands on and straightforward approach to budget making and will give invaluable tools and techniques to help you…
  • Business planning: turning the vision into reality This course deals with the practical aspects of business planning - those one to three year plans that show what you are actually going to do. You will use a range of proven tools and techniques to understand how to…
  • Business writing skills If you are unsure about the basic rules of grammar and punctuation, struggle to write clearly and concisely or need help with your business writing skills, this two-day business writing course will help increase your skills and boost your confidence.
  • Coaching skills for managers Coaching is an invaluable tool for managers who want to motivate and support their team to improve performance and manage change. It can also be part of an organisational strategy to support change at individual, team and organisational level.
  • Communication in the workplace Whether it's writing an e-mail that will get read, making a difficult telephone call or getting your point across in a meeting or presentation, good communication skills are even more essential in today's organisation, where time is money that none…
  • Confident and effective presentations Giving a presentation can be a scary prospect - but our presentation skills training will give you the confidence and skills to become an effective speaker. And you will even have fun at the same time!

  • Conflict resolution: an introduction This London-based conflict management training course provides you with the practical tips, techniques and strategies to calmly and effectively deal with the day-to-day niggles and disagreements of everyday working life.
  • Copywriting If you are writing on behalf of your organisation, it's because you want your audience to think something, feel something or do something. Our Copywriting training courses in London give you the skills and confidence to write exceptional corporate copy…
  • Creative thinking and innovation toolkit This one-day course first covers some basic theory and background, clarifying what the world of 'creative thinking' and 'innovation' looks like. It then looks at principles, practices and tools around creative thinking in particular. There will be opportunities to apply…
  • Customer care and telephone skills Good customer care depends on staff acting with professionalism and self-confidence. This course will help new staff to practice good customer care and is an enjoyable refresher for more experienced front line staff.
  • CV writing and interview skills Applying for a job is a skill everyone needs to harness, and in practice that means getting your CV in shape and practicing your interview skills.

    The purpose of this one-day course is to understand how…
  • Delegation skills Delegation is an essential part of management. Yet many managers fear to 'let go' of vital tasks, feeling that they run risks in delegating and that 'it's quicker to do it myself'. This course will give you the essential tools…
  • Developing a growth mindset for success This one-day training workshop introduces the ground-breaking idea of growth mindset, the work of world-renowned psychologist Carol Dweck. Developing a growth mindset creates motivation and productivity in individuals and organisations.

    Participants will look at the theoretical and…
  • Developing your personal brand In today's market outstanding performance is no longer enough if you want to progress your career. Image and visibility are now essential components of career success. You are a brand - and you need to know what your brand stands…
  • Digital writing: writing for websites, enewsletters, blogs and other social media As we increase our online communications and understand just how important online audiences are to our success, many staff are realising that web copywriting requires very particular skills. Whether you’re contributing to your organisation’s website, developing a corporate blog or…
  • Diversity matters Diversity is an important issue for all organisations to consider for three main reasons: to comply with legislation, to be ethical and responsible and to maximise potential business benefits. This half-day diversity awareness workshop is designed to introduce delegates to…
  • Effective feedback and conversations In flatter, more digital and complex organisations there’s an increasing need to have effective, and sometimes challenging, conversations with colleagues, members and stakeholders. This one day management course will focus on each group’s unique challenges whether that’s disagreeing with a…
  • Effective mentoring This practical one-day course will give you the opportunity to explore the role of a mentor and practice the skills necessary to mentor successfully.

    Delegates will examine the skills, behaviours and values essential to become an…
  • Effective office management An efficient office is often commented on or given due praise. An inefficient office can cause the organisation a lot of stress and strife amongst staff. Planning and co-ordinating the smooth and efficient execution of the workload, building up and…
  • Email newsletters and ebulletins Enews products are one of the most important marketing tools you have available to you. This immediate, low-cost way of building and maintaining a relationship with your audience can build your membership, increase support or sales, increase brand awareness and…
  • Emotional intelligence in management and leadership This Emotional intelligence (EI) training course is for all managers wishing to work with emotional intelligence and to maximise their emotional intelligence and that of their people, team and organisation.

    It introduces the concept of EI, offers…
  • Equality, diversity and inclusion Do you wish you were more confident in recognising equality and diversity issues and dealing with them effectively in the workplace? Equality, diversity and inclusion are everyone’s business. But the concepts can seem complex and even divisive. The terminology can…
  • Essential skills for administrators In any organisation, the administration team has the biggest variety of responsibilities. It has to be constantly flexible and responsive to the needs of management. The administration team is the face of the organisation as they can be the first…
  • Event management: an introduction Whether it is a national conference, a training workshop, a public meeting, or a local fundraiser, events are the public face of your organisation. This one-day introduction to event management course offers a practical guide, and you will leave with…
  • Event management: intermediate This intermediate level event management course is aimed at event managers wishing to review and update their skills, knowledge and expertise in the ever growing arena of event management.
  • Facilitation skills This facilitation training course looks at principles, values and techniques for dynamic, participatory and experiential facilitation. There will be opportunities to apply the tools and techniques and practice facilitation yourselves.

    Participants will develop their skills in…
  • Finance skills for non financial managers Our Finance skills for non-financial managers training is a finance course that uses plain English to demystify financial accounts, providing you with a clear understanding of business finance.

    This course teaches finance for non-finance managers and…
  • Focus groups Do you know what your customers are thinking and feeling? A focus group can help you find out. A well run focus group can give you valuable insights and help you plan better products and services. This practical course will…
  • Grammar and punctuation at work Can you put a comma before 'and'? What exactly are verbs? And what's the difference between a hyphen and a dash? If you missed out on grammar and punctuation at school, or have forgotten what you once learned, this invaluable…
  • Handling difficult people and situations: essential tools Many of us face difficult encounters with employees or colleagues which, if not handled properly, can have serious repercussions for the whole staff team. This conflict resolution course will equip you with tools and techniques for dealing with different types…
  • Handling difficult people and situations: extending your skills and confidence Whether it's disciplining a colleague or handling a sensitive issue, we all face difficult communications challenges in the workplace. They are unpleasant, stressful and can be very emotionally draining. It's awful when it's a customer but can be even worse…
  • Handling the press and media: how to get your story covered Good media coverage gets your message across to the public and decision makers better than any other communication method. Learning how to deal with journalists allows you to positively influence what is printed and broadcast.

    This…
  • Handling written complaints This Handling written complaints course introduces the key skills of communicating clearly, concisely and confidently in writing – by letter, email and social media.

    Participants will learn why people complain, and how to turn a complaint into…
  • Housing newsletters: working with tenants and residents to plan and write newsletters More and more Housing Associations are recognising that the best residents' newsletters are jointly produced by Housing staff and by the residents themselves. But if tenants and residents are going to participate in a useful and meaningful way, forming a…
  • Human Resources: the basics Our one-day Human Resources: the basics courses is suitable for all managers who want a basic understanding of the key elements of people management. Aimed at non HR managers, this course will provide the knowledge and tools needed to ensure…
  • Impactful presentations: two-day masterclass Do you want to stand out from the crowd and give memorable, impactful presentations that really touch the audience? This fun and stretching masterclass gives you the tools and advice you need to take your presentations to the next level.…
  • Increasing performance with positive psychology This one-day training workshop is a scientifically based approach to increasing individual and team performance with positive psychology. The session provides the opportunity to examine and practice the processes, tools and highly effective techniques for increasing performance and achieving success.
  • Induction: creating an effective induction programme Recruitment costs are high and we put a lot of time and effort in recruiting good staff. A good induction programme can make a big difference to how quickly and easily new staff settle into an organisation and become effective…
  • Influencing skills Negotiating and influencing skills are indispensable in modern organisations. Command and control structures have given way to less hierarchical, cross-team and partnership working where you get things done by inspiring and persuading.

    Our two-day Influencing skills…
  • Internal communication Successful internal communication lies at the heart of any thriving organisation - it delivers information to the right people at the right time, it helps involve and motivate staff and makes a big contribution to effective external communication, too. If…
  • Interview skills for managers Hiring the right staff is one of the most important management and HR skills and it is critical to get it right. This course is designed for managers and HR professionals who either want to improve their interviewing skills or…
  • Introduction to leadership "What does it mean to step up to a leadership position?"
    "I am a new team leader - what's the difference between leadership and management?"
    "What does it mean to lead a team anyway?"
    "How do…
  • Leading virtual and remote teams The modern workplace operates in a highly virtual world. Whether it’s a videoconference via Skype or project managing a team based in different counties, virtual working is becoming the norm for individuals and managers.

    This new way…
  • Leading with authenticity Our Leading with authenticity course, aimed at senior managers, will enhance your leadership performance by tapping into your individual characteristics, values and competences.

    In today’s environment, effective leaders combine a personalised mix of skills, capacities and…
  • Listening skills This one-day workshop focuses on a key but often ignored communication skill: focused listening. If you consider the four basic communication skills - listening, speaking, reading and writing, it is interesting to note that listening is the first learned, the…
  • Managing a media crisis Reputation is one of the most important assets any organisation has. It can take years to build, but can be lost overnight. This highly participative course will help you put in place crisis management procedures and develop the media handling…
  • Managing better meetings Meetings which go over their allotted time? Poor attendance coupled with endemic lateness? Agendas which don't hang together and have to be changed as you go along? Participants who feel frustrated and negative? Unclear outcomes or none at all -…
  • Managing change Change is the only constant at work and without it we can’t go forward. But most of us resist change to a greater or lesser extent. How can we, as managers, empower ourselves to embrace change and enthuse our teams…
  • Managing underperformance, absence and stress Our one-day performance management training course is ideal for line managers and those supporting them in dealing with difficult cases of poor employee performance. It recognises that in some situations the objective will be improvement, while others call for more…
  • Managing volunteers The not-for-profit sector already has a great track record in working with volunteers. In the current climate, when funding is tight, having a team of volunteers to call on is more important than ever. Our volunteer management training courses will…
  • Marketing in the not-for-profit sector: a beginner’s guide This one-day course offers an introduction to marketing for not-for-profit organisations wanting to understand the basics of marketing and how the principles can be applied to the work of charities. It will give you a good grounding in the marketing…
  • Marketing: getting your message across A lifetime of marketing in a day: an introductory course for anyone who needs to develop a marketing programme; suitable for people working within any sector.

    Having a good product or service is important; selling it at…
  • Mediation skills for managers This two-day mediation skills course is designed to provide an overview of how mediation works, the benefits of using it in the workplace and will equip managers with the skills used by mediators to nip conflict in the bud.
  • Mindfulness at work: an introduction Mindfulness - non-judgemental present moment attention training - has been shown by a growing number of studies to have beneficial effects on health, productivity and team dynamics. Corporate mindfulness and meditation training is now used by many large companies such…
  • Mindfulness: Work in progress 8 week programme The Work in progress programme uses the latest research from neuroscience and psychology to optimise performance, increase resilience and build leadership skills.

    Leading companies such as Google, Deutcshe Bank, Transport for London, and the NHS are now…
  • Minutes: taking and writing effective minutes Effective minute-taking is vital to the efficient organisation and a good minute-taker can transform the effectiveness of a team. This one-day Minute-taking course is a sound introduction to minute-taking and equips you with the knowledge and skills you need to…
  • Monitoring, evaluation and impact assessment: making a difference "Not everything that counts can be counted. And not everything that can be counted, counts." Albert Einstein

    The pressures for 'change', 'getting results' or 'having an impact' are ever-present in today's workplace. Whether these arise from new…
  • Motivating and inspiring your workforce There is no limit to what can be achieved by a motivated team with an inspiring leader. But when faced with the day-to-day pressures of work and management, keeping individuals and teams motivated and inspired can be a daunting challenge.…
  • Moving from manager to leader - taking on a senior management role Our Management training: moving from manager to leader – taking on a senior management role is a course developed for aspiring senior managers and chief executives. The senior management training is for managers who have at least three years' experience,…
  • Moving into management - taking on your first management role This two-and-a-half-day management training course has been specifically designed for people who are embarking on a new role in management. It will increase your understanding of the manager's role, and leave you with a development plan for gaining further management…
  • Moving up in management - extending your management skills Often managers are in a post for some years, without having any management training. They function well enough in role, and yet they may feel they have missed out on the opportunity to learn and develop new skills, and on…
  • Negotiation skills Negotiation can help you achieve aims and solve problems. It is about reaching win:win solutions, where all parties feel the outcome is fair. This course will help you understand the process of negotiation - how to prepare, having clear aims…
  • Networking and representing your organisation How you perform as a representative reflects on your organisation as well as on you. If the values of your organisation are embodied in the way you present yourself, other people gain a clearer understanding of your corporate attitudes and…
  • Neuro Linguistic Programming (NLP) Neuro Linguistic Programming (NLP) offers a set of psychological tools to develop yourself both professionally and personally. This London based NLP course will introduce you to Neuro Linguistic Programming offering a mix of experiential activities, demonstrations, an introduction to key…
  • PA to the senior manager Being a senior PA can, at times, be lonely and isolating. You need tact, discretion and a proactive approach to your work, as well as a good understanding of your organisation and your manager's approach.

    This…
  • Partnering for success Partnering is everywhere these days - we are either expected to work in partnership, to find partners or to be part of a local strategic partnership. But what does the word really mean - what difference will 'working in partnership'…
  • Personal development review: manager’s tool kit Personal development review meetings and appraisals are often seen as something that has to be completed as quickly as possible, a 'box ticking' exercise for HR. This one-day course will help you to motivate staff to view their review process…
  • Personal effectiveness: be more confident at work Ever wish you had more confidence when you're at work? This course will help you find that confidence in a range of situations - speaking up at meetings, giving presentations, attending networking events, asking for a rise or more holidays…
  • Persuasive writing This course is designed specifically for those who write for challenging audiences. Whether you need your readers to change their mind about a particular issue or to commit to a change in behaviour you will pick up the tips and…
  • Positive psychology coaching: applying the science Our one-day training workshop, Positive psychology coaching: applying the science, is a scientific-based approach to help individuals identify, develop and apply strengths, increase wellbeing, improve performance and achieve important life goals.

    Positive psychology provides techniques and…
  • PR strategies that work Successful public relations starts with a strategic approach, whether you are promoting an organisation, an initiative, a service, an issue or a product. If you have the responsibility for developing your organisation's PR strategy, this is the course for you!…
  • Preparing tenders and proposals: the pitch, process and presentation This highly practical one-day Preparing tenders writing workshop will prepare you for all aspects of tendering to deliver services and developing fundraising proposals, with a particular emphasis on 'consultative selling' techniques. The seminar will also focus on maintaining good client/funder…
  • Presentations or speeches: one-to-one coaching Do you have an important speech or presentation coming up? Is it giving you sleepless nights? This intensive, half-day, one-to-one coaching session will refresh your skills, boost your confidence and help you make the most of the event.
  • Presenting with PowerPoint: a practical workshop Slides are a visual aid, not to be confused with text documents. During a presentation, they're more like your partner in a double-act, the dummy to your ventriloquist, the stooge to your stand-up. This one-day PowerPoint training course will help…
  • Print newsletters that will get read Print newsletters play a central role in building - and keeping - your relationship with your audience. But coming up with ideas, keeping your publication fresh, and editing work from other people can present a challenge. Print newsletters that will…
  • Problem solving: tools to enhance your performance This practical two-day programme will help you become more effective at problem solving, whether the problems you face are due to people or systems. You will also become more aware of your own strengths and weaknesses in terms of problem…
  • Professional writing skills for non-native English speakers "I can speak English fluently, but writing letters and emails at work is very different."

    "I studied English to a high level, but I never learned any business writing."

    "My line manager often…
  • Project management This two-day Project management course in London looks at every aspect of managing a project. Working on your own case study, you will learn and apply the many tools and techniques involved. It will help you get more structure into…
  • Proofreading Good proofreading makes a valuable contribution to the clarity of your organisation's written material. It is a tough discipline, but with the right approach anyone can become a competent proofreader by learning how to identify and correct writing mistakes.
  • Radio and television interviews How you present yourself in radio and television interviews has a direct impact on audience opinion of your organisation as a whole. This media relations training course will help you develop the skills you need to make sure you say…
  • Receptionist training: becoming an exceptional receptionist As a receptionist you are the public face and voice of your organisation, so the impression you give is the image that counts. Good communication skills are essential and this course looks at how to develop your professionalism and excel…
  • Recruitment and selection: finding the right person for the job Designed to help you recruit the right person for the job, this interactive, one-day Recruitment training course will help you build a diverse and competent workforce for your organisation.

    Our Recruitment and selection training course is perfect…
  • Report writing skills High quality reports often form the basis of sound decision making within an organisation and being known as someone who can express information in a clear, unbiased way can do a lot for your reputation at work.
  • Reputation management: create a powerful reputation for your organisation Managing your reputation – online and offline – is vital for building strong relationships with your customers, supporters and funders. What are the key issues that affect your company's reputation and how do you measure how well you are doing…
  • Resolving conflict with the customer Specially designed for staff whose job brings them into regular and direct contact with the general public, this London based conflict management course provides you with the tools and strategies to deal with unhappy customers positively, professionally and safely.
  • Retail sales techniques: theory into practice Our Retail sales techniques course covers the theory behind the practical aspects of retail selling. It is designed to develop basic sales skills and includes practical exercises and role play on how to handle retail situations.

    This…
  • Risk management Rapid growth; mergers; restructures; office moves; rebrands; time sensitive projects; and governance. More and more managers are required to lead on complex and challenging tasks and one of the most important skillsets is the identification, monitoring and management of risk.
  • Sales skills: enjoy successful selling This sales training course takes the pain and worry out of selling.

    Many sales professionals find their job highly stressful because they feel they have to 'hard sell' to customers and clients to achieve their targets.…
  • Self-awareness at work Being self-aware in the workplace is vital if you want to develop your own skills and the skills of those you work alongside. On this one-day Self-awareness at work course you’ll learn how to identify and question the thoughts and…
  • Social media and online communications: a strategic approach For anyone who wants to incorporate social media and online communications into their PR strategy. Social media and online communications need to be integrated into an organisation's PR strategy if it is going to communicate effectively. This non-technical social media…
  • Speed reading Do you often lose your concentration and forget much of what you have read? Spend many hours reading from your computer screen? Want to save two hours a day?

    By attending this course in Speed reading,…
  • Strategic planning and thinking skills Strategic planning is about getting your team, department or organisation where it needs to go. Starting from knowing where you are and moving to where you want to get to, our Strategic planning and thinking skills course takes you right…
  • Strategy: from the vision to implementation Thinking and acting more strategically is important for everyone these days. Suitable for anyone facing a strategic challenge, this course will help you get started by giving you some useful concepts, frameworks and tools you can use right away to…
  • Stress management and resilience In these busy times, we all need to stay focussed, in a positive frame of mind, and highly productive to maintain an 'edge' over our competitors. Good health, work life balance, and wellbeing are key to achieving this.
  • Supervision skills: managing people and teams Performance management is perhaps one of the biggest concerns of managers - it is a key responsibility for anyone who has a line management role, and, along with motivating and dealing with staff development, is an integral part of that…
  • Talent management and succession planning An organisation's greatest resource should be its people, but too often talent is under-utilised or even ignored. Too many good people are lost through poor planning or a lack of engagement, often leaving organisations without the skills they need to…
  • Team building Building an effective team can be a challenge. This training course will identify the leadership style most appropriate for your work. You will cover the life-cycle of team development, the difference between leaders and managers, and the basic skills involved…
  • Team leader skills: building and leading a high performance team Our one-day Team leader skills course gives new and aspiring team leaders the tools, techniques and models they need to be able to put together and lead an effective team that gets the work done. All aspects of team leadership…
  • The effective learning and development administrator Designed for individuals who need an understanding of organisational learning and development, who wish to develop the skills and knowledge required for this role. This course is intended as a practical experience where participants will be able to review the…
  • The Executive PA: moving from secretary to an executive PA role For PAs who have just been promoted to the role or wish to progress to a more senior level.

    The Executive PA is in a position of special responsibility; supporting directors and senior managers and playing a…
  • Time management for administrators: managing time and workload Our Time management training course for administrators look at what time management means and explores the key tools for managing our time. Participants are encouraged to keep a diary for a short period before the course and we will use…
  • Time management for managers: work smarter, not harder As Oscar Wilde said, "No man is rich enough to buy back his past." Spending your time effectively will mean you get much more out of your life. It is the key to work life balance and wellbeing at work.
  • Training the trainer Increasingly, many of us are called upon to train colleagues or run training sessions for partner organisations. Perhaps you have a role in induction training, or maybe you are a manager who needs to upskill your team to face a…
  • Transition management: leading people through change Whatever the reason, whether it be a merger, a reorganisation or a new initiative, change is sometimes imposed on us, whether we like it or not. This type of change presents managers with some significant challenges, such as how to…
  • Winning pitches Getting competitive pitches right can make all the difference to an organisation's success. The Centre has a history of developing winning pitches with and for a wide variety of organisations and we have developed this course to share our expertise.
  • Women in management and leadership As women make their way toward top positions and centre stage roles in the public, voluntary and private sectors, organisations are under increasing pressure to bolster their boards with independent 'heavyweights' and these are increasingly women.

    Women…
  • Working effectively across cultures Organisations are more global than ever before. For some, this will involve working with teams in different time zones, multi-lingual meetings with partners from different countries or leading remote or virtual teams. For others, this may simply mean working with…
  • Working effectively with your manager Managing our bosses? Isn't that merely manipulation? Corporate cozying up? Out-and-out political maneuvering? In fact, we manage our bosses for very good reasons: to get resources to do the best job, not only for ourselves, but for our bosses and…
  • Write for success Good writing pays - not just for the individual, but also for the organisation. This advanced writing skills course will help you identify your own strengths as a writer and breathe new life into corporate prose. You will find out…
  • Writing better letters and emails If you'd like to cut down the time you spend composing letters and emails, or want to write more fluently and waffle less, or wish your emails got better results - then this course is for you. You will learn…
  • Writing skills: the basics How do I get straight to the point, without waffling? When should I use capitals? Can you put a comma before 'and'? Is it 'I' or 'me' or 'myself'? Their or there? Its or it's?

    If you…
  • Writing speeches: keynotes, presentations and special occasion addresses With a little coaching and preparation, most people can deliver a speech, but few can actually write a good one. That's why we hear so many inept ones. A well-written and well-delivered speech can be a forceful medium for promoting…

Management

Whether you're a long established senior manager or you're just stepping up to your management position, we have a range of management courses that are tailored to your level of experience. We know there's no 'one size fits all' approach to being a really great manager - that's why all of our courses are in one or two day chunks so you can gain the skills you need to suit your own strengths and role.


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Communication

Websites, presentations, campaigns, media interviews, publications, phone calls, letters, board meetings, strategic plans, e-marketing, minutes... communication is a huge part of what we all do and yet how often do we reflect on our own ability to communicate effectively? Your reputation is built upon communicating with clarity to your clients, stakeholders and each other. With this in mind the Centre has built up a broad range of communication courses to suit every level and role.


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Personal effectiveness

In the workplace it's important that we work to our greatest potential, to increase productivity and to ensure we remain happy in our role. Sometimes a little boost is needed; perhaps to give us greater confidence in our role; to give us the assertiveness to speak up in meetings and appraisals; or to better manage our time and workload. This is why the Centre has created a range of personal effectiveness courses, in order to boost your confidence and skills in your role and your abilities.


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Administration

A well prepared and supported administrator can make the difference between an organised team and a shambolic office. However the pressure of so many conflicting priorities can be overwhelming and just reacting to incoming calls and emails can seem like a never ending task. That's why the Centre has developed a collection of courses specifically designed to maximise the productivity and reduce the stress created by such eclectic jobs. All our administration courses are packed with tools and techniques that help delegates manage a busy workload and create confident and effective administrators.


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