Live Learning Update

Join us for Cuppa Series Live — a new series of free, interactive webinars every week, to give you the tools and techniques you need to navigate the challenging weeks that lie ahead. And while you’re enjoying your midmorning cup of tea.

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Sep 05 2013

Risk management at the Centre - a revolutionary approach

By Howard Exton-Smith. The problem with “risk management” is that it tends to get a universally bad press – it can be stultifyingly boring and we only hear about it when it goes wrong!  Many managers will only deal with risk whilst holding their noses.

Aug 29 2013

Project management: developing your project plan

In order to develop your project plan and get a meaningful idea of what has to be done by when, it is important to break the project down into meaningful parts. You can break the project down into the activities required within each stage

Aug 07 2013

Creativity is key to organisational and personal development

Guest blog by Phyllissa Shelton. In this day of continual emergent technology, increasing digitisation and financial austerity, creativity and entrepreneurial skills will become more and more dominant economic values for organisations. And, given the recognition that most organisational growth will come from product innovation and

Jul 25 2013

Managing your manager - handy hints on an important relationship

How well do you know your manager?  Do you know what makes them tick, what excites them and what drives them mad?  It’s worth taking a minute or two to consider this important relationship and what you can do to improve

Jul 18 2013

Celebrating success at work

By Sally Pearman. The Centre has been working with a range of organisations for the past 20 years. One of the things we've always found fascinating is the range of cultures and traditions that we get a glimpse of in the training room. So over the

Jul 11 2013

Stress - Let’s not make a drama out of a crisis

By Gill Dandy. What is it about stress … just uttering the word is stressful for some, it’s like the sound of fingernails scraping on a board or the irritating squeaky chair your colleague insists is ‘fine’. And there in lies the rub; the

Jul 04 2013

The art of delegation

By Julia Braggins. Delegation is frequently done badly. People often see it as dumping. Tasks thrown at you with no briefing; tasks thrown at you without your agreement; tasks thrown at you that exceed your capability, skills or powers; tasks thrown at you with

Jun 24 2013

Top tips for Proofreading

Top tips on proofreading from our Proofreading training course: Avoid distractions. Try to proofread in a quiet environment, with no disturbances such as phones, music, background chatter and so on. Keep a dictionary and thesaurus handy so you can check words quickly and without

Jun 20 2013

Do’s and don’ts for delivering excellent customer care

Excellent customer care is at the heart of every successful organisation and is vital for your organisation's good reputation. We have all been on the receiving end of poor customer care, and this leaves us with a negative impression of the organisation in

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