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Jul 04 2013

The art of delegation

By Julia Braggins. Delegation is frequently done badly. People often see it as dumping. Tasks thrown at you with no briefing; tasks thrown at you without your agreement; tasks thrown at you that exceed your capability, skills or powers; tasks thrown at you with


Jun 24 2013

Top tips for Proofreading

Top tips on proofreading from our Proofreading training course: Avoid distractions. Try to proofread in a quiet environment, with no disturbances such as phones, music, background chatter and so on. Keep a dictionary and thesaurus handy so you can check words quickly and without


Jun 20 2013

Do’s and don’ts for delivering excellent customer care

Excellent customer care is at the heart of every successful organisation and is vital for your organisation's good reputation. We have all been on the receiving end of poor customer care, and this leaves us with a negative impression of the organisation in


Jun 13 2013

Slow, Slow, Quick!Quick! Slow - Do you suffer from Hurry Sickness?

By Gill Dandy. ‘What do you think?’ According to Jeff Immelt, the chairman and chief executive of General Electric, these are the four most important words in business. My problem though is not so much ‘what do I think’ as when do I have time


Jun 06 2013

How to run a successful event: the event manager rules

These rules, taken from our published book Event Management by Fiona Russell, are fundamental to running a successful event. 1. 10% is a useful figure for event organisers  always add 10% to everything that costs money deduct 10% from all income-generating ideas bring 10% more of everything than


Jun 03 2013

The Centre is a Living Wage Employer

The Centre is proud to announce that we are an accredited Living Wage Employer. The Living Wage is an hourly rate set independently and updated annually, based on the cost living in the UK. "I am delighted that the Centre is now formally recognised as


May 24 2013

The qualities that distinguish women leaders

By Susan Croft, international women's advocate and leader of the Centre's Women in management and leadership training course. Women leaders are more assertive and persuasive, have a stronger need to get things done and are more willing to take risks than male leaders, according to


May 16 2013

How to create a warm and welcoming office environment

By Jessica Toms.  Jessica, the Centre's Office Manager, has been photographing the ever evolving Centre to show you our venue and talk about how some of these simple touches could be applied at your own offices. My role at the Centre is to make


May 09 2013

Managing and leading through change

Seven dynamics of change and the role of leadership and management: Dynamic One People will feel awkward, ill-at-ease and self-conscious Role of leadership and management: Support people through the uncertainty and unease by explaining the process of the change and the rationale for it.

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