Jul 30 2015

How to improve your note-taking in meetings

By Jakki Bendell. What do you look at when you’re taking notes in a meeting? Chances are, unless you’re trained in shorthand or speed writing, it’s your notepaper. The trouble is, looking at our notes makes it difficult for us

Feb 12 2015

Caring for our customers

I’m sure you can all pinpoint a moment when you’ve been on the receiving end of terrible customer care, but do you notice when a company is practising excellent customer care? At the Centre we take our customer care 

Jan 30 2015

Become a more effective L&D administrator: practical tips and tools

By Fiona Russell. The challenges of staff developmentFor staff working in learning and development (L&D) the start of the year can be a busy time. Coordinating an organisation’s annual cycle of training, responding to individual requests for guidance whilst ensuring

Feb 13 2014

How to get the most from your training budget

With the financial year coming to an end I’m sure you are looking for ways to make the most of any left over training budget. Our training vouchers are just what you need. They can be purchased now, at a discounted rate, and used

Dec 05 2013

Minutes: what to put in and what to leave out

When you are taking minutes it’s difficult to know what to leave in and what to leave out. This guide, taken from the Centre’s Taking and writing minutes book and popular Minutes training course, will help you decide what you need to include.

Sep 12 2013

Email: the curse of the twenty first century?

While email is a vital communication tool in the modern office it can, like all tools, be misused and become a nuisance. If you receive 30 emails an hour, you are likely to spend 50% of your time reading and responding to them. Is this

Jun 20 2013

Do’s and don’ts for delivering excellent customer care

Excellent customer care is at the heart of every successful organisation and is vital for your organisation's good reputation. We have all been on the receiving end of poor customer care, and this leaves us with a negative impression of the organisation in

Jun 13 2013

Slow, Slow, Quick!Quick! Slow - Do you suffer from Hurry Sickness?

By Gill Dandy. ‘What do you think?’ According to Jeff Immelt, the chairman and chief executive of General Electric, these are the four most important words in business. My problem though is not so much ‘what do I think’ as when do I have time

Jun 06 2013

How to run a successful event: the event manager rules

These rules, taken from our published book Event Management by Fiona Russell, are fundamental to running a successful event. 1. 10% is a useful figure for event organisers  always add 10% to everything that costs money deduct 10% from all income-generating ideas bring 10% more of everything than

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