Aug
25
2016
Four steps to nailing presentation nerves
By Fiona Lewis. Whether it’s a sales pitch, a conference key note or a staff briefing, public speaking can terrify the best of us. In fact, research has found that more people are afraid of public speaking than dying. There are very
Jul
07
2016
7 principles of intercultural communication by the Equality Academy
Equality, diversity and inclusion are everyone’s business. The importance of intercultural communication in the workplace has never been felt as strongly, especially now with tensions running high across the country following the fallout from the EU referendum vote.To help promote healthier outcomes in
Jun
30
2016
The pen is mightier than the sword
By Susan Croft. Are you a speech writer? Speech writing can be a daunting prospect. However a well-written and well-delivered speech can be a forceful medium for promoting an organisation and highlighting its leaders as well as a powerful way to communicate
Apr
21
2016
Customer service skills: the importance of customer care
By Russell Caird. My experience with bad customer service I was recently staying in a hotel where I had a bad experience with poor customer service, which has haunted me ever since. I arrived quite late following a four hour journey and, to
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Mar
22
2016
Presentation and communication skills: which course is right for you?
By Jakki Bendell. Looking to improve your presentation or communication skills? The Centre offers a suite of courses for people at different stages of their career. This overview introduces three of our recently revamped courses that cover presentation skills. It shows who they're
Jan
07
2016
How to communicate a difficult message
By Jakki Bendell. An important part of being a leader is that sometimes you have to deliver a difficult message – one that is high-stakes, where opinions vary and/or where emotions run high.Whether you are delivering bad news to a group
Nov
26
2015
Social media – why bother?
By Gill Dandy. Social media - why do so many get it so wrong? What is it about the tweet; the post; the share; the IM; that means people and organisations seemingly fail to engage brain first? With the potential to reach
Nov
12
2015
How to choose the right method for communicating with staff
By Jakki Bendell. The medium you choose to convey your message is as important as the message itself. Marshall McLuhan famously coined the phrase ‘The medium is the message’ in 1964. And it is as true today, with the huge number of new tools and
Nov
05
2015
The Power in PowerPoint
By Chris Mohr. It wasn't the usual kind of letter to the Guardian, and it made me cheer all the more for being so unexpected. Dr.Ann Nugent, Senior Lecturer in Dance at Chichester University, wrote this in response to a recent article critical of
