Sep
10
2015
Generation Z…the Digital Generation
By Gill Dandy. There seems to have been a lot of buzz recently about Generation Z. But what do we mean by Generation Z, and why is Gen Z the ‘talk of the town’? Generation Z Born after 1995 - just going
Jul
09
2015
Successful negotiators – how do they do it?
Negotiation can help you to solve problems and achieve your aims. But what steps should you take to improve your negotiation skills? Recent studies* show that the most effective negotiators tend to use the following four behaviours:Asking the right questionsOpen-ended questions are particularly useful
Mar
17
2015
Rhetorical devices: add power to your speech
By Tess Woodcraft. We all use rhetorical devices, all the time, in our everyday conversation – things like rhetorical questions, metaphors to describe a situation vividly, warm words to get people to trust us. These devices give a special power to what we’re
Mar
05
2015
The pen is mightier than the sword
By Susan Croft. I am sure you have on occasion listened spellbound to a speaker who has his/her audience on the edge of their seats. What a wonderful experience it is to listen to a riveting speech or presentation which maintains our interest,
Apr
02
2014
Presentation skills: creating a good impression
Creating a good impression requires ‘impression management’. You want to give a good impression from the moment you arrive (and even before, by being professional and efficient about arrangements). As a presenter, there are two key stages in impression management: 1. When you
Apr
11
2013
The art of the text message: can texting be a useful tool at work?
By Sally Pearman. At the Centre I'm responsible for managing our in-house training events. These happen up and down the country, any day of the week, at a range of times and locations. As you can imagine, our trainers are often travelling to and from
Apr
04
2013
A guide to influencing styles and when to use them
There are several different influencing styles. You are likely to have a preferred style. However, a particular influencing challenge may demand a particular style. You need to be flexible - use the right style for the situation. Influencing styles 1. Forceful People who prefer a
Mar
07
2013
Presentation skills: how to get started
Preparation is at the heart of an effective presentation. Before you even begin to develop your presentation, you will need to find out who the audience is and what is expected of you. Basic details (who, what, why, where, when?) When you are asked
