Appraisal: what are appraisals and who benefits from them?
What are appraisals? Appraisals are the process by which staff and managers set aside dedicated time, usually once a year or so, to look at how things have gone for the individual over the past year, and to plan for the year ahead. It
Top tips for motivating staff
Get the best out of your staff and increase productivity with our top tips on motivation: thank them for their efforts praise them for work that is well done criticise them constructively and only in the context of their performance
Finance in plain English: demystifying financial accounts
From Howard Exton-Smith. Successfully managing a line function or business unit such as a department or division involves a range of skills embracing tasks, resources and outcomes. Whilst your staff may be your most valuable resource, fortunately they are not counted as an
Encouraging ownership in your employees
In all types of business, each employee needs to be working towards the same vision and goals for the organisation. Whether it's dealing with a problem or taking on a project, the end goal should always focus on what fits-in with the organisation's ethos, values
Turning an enemy into an advocate: dealing with difficult people
By Susan Croft. Most managers and administrators in today’s multicultural and diverse workplace, have to deal with a variety of stakeholders: employees, colleagues, bosses, trustees, boards of directors, clients, customers, investors, partners and others. This requires an ability to get on well with many
Women in management: ingredients for success at work and happiness in life
By Susan Croft. I’ve just finished reading Sheryl Sandberg’s excellent book ‘Lean In’ which is packed full of great advice for women in terms of professional development and personal life. I am planning to include some of her sage advice in my next
New perspectives on Risk management
By Howard Exton-Smith. Statistical or psychological The Centre's one-day Risk management course addresses two important aspects of this vital strategic, organisational management function. The first component covers an introduction to conventional risk management processes including identification, assessment and mitigation. These are the foundations of
So you think you’re a trainer?
By Susan Croft. Educating and developing others is a wonderful gift. But training is not like making a presentation or giving a speech. If you think you have what it takes to become a trainer – even if it is only going to be part
Finance management: top tips
3 B's and 3 C's Balance sheets are as important as income and expenditure when judging the health of an organisation. Build your budget carefully, monitor actual income and expenditure at least monthly and hold managers to account for their budgets. Keep your books carefully. Accurate financial