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Course name * Select course Absence management Advanced face-to-face communication at work Advanced Minutes: formal minute taking for Board and… Anti-harassment and anti-bullying in the workplace Appraisal skills Assertiveness skills: a practical approach Becoming an effective consultant Blogging: writing a blog that works hard for your organisation Budgeting for non financial managers - 1 day Building Belonging: Understanding Unconscious Bias… Building personal resilience and beating stress Business planning: turning the vision into reality Business writing skills Business writing skills for ESL (English as a second… Coaching skills for managers Coaching your Team Communication in the workplace Conducting a formal hearing (disciplinary, capability,… Confident and effective presentations Conflict resolution: an introduction Creating inclusive spaces for transgender, non-binary,… Creative thinking and innovation toolkit Customer care and telephone skills CV writing and interview skills Delegation skills Developing a growth mindset for success Developing your personal brand Digital writing: writing for websites, enewsletters,… Disability and mental health awareness Discipline and managing conduct at work Effective feedback and conversations Effective mentoring Effective office management Email newsletters and ebulletins Emotional intelligence in management and leadership Employment law for people managers 1 day workshop Employment law for people managers 2 day workshop Equality, diversity and inclusion Essential skills for administrators Event management: an introduction Event management: intermediate Facilitation skills Family-friendly working Finance skills for non financial managers Focus groups Gender equality General Data Protection Regulation (GDPR) Grammar and punctuation at work Handling difficult people and situations: essential… Handling difficult people and situations: extending… Handling the press and media: how to get your story… Handling written complaints How to brand an initiative, range or product How to organise stand out virtual events Human Resources: the essentials Impactful presentations: two-day masterclass Increasing performance with positive psychology Induction: creating an effective induction programme Influencing skills Internal communication Interview skills for managers Introduction to counselling skills in the workplace Introduction to leadership Leading an inter-generational workforce Leading virtual and remote teams Leading with authenticity Listening skills Managing a media crisis Managing better meetings Managing change Managing underperformance, absence and stress Managing volunteers Marketing in the not-for-profit sector: a beginner’s… Marketing: getting your message across Mindfulness at work: an introduction Minutes: taking and writing effective minutes Monitoring, evaluation and impact assessment: making… Motivating and inspiring your workforce Moving from manager to leader - taking on a senior… Moving into management - taking on your first management… Moving up in management - extending your management… Negotiation skills Networking and representing your organisation Neuro Linguistic Programming (NLP) Personal development review: manager’s tool kit Personal effectiveness: be more confident at work Persuasive copywriting PR strategies that work Preparing tenders and proposals: the pitch, process… Presenting with PowerPoint: a practical workshop Professional writing skills for non-native English… Project management Proofreading Radio and television interviews Receptionist training: becoming an exceptional receptionist Recruitment and selection: finding the right person… Report writing skills Resilience through Change Resolving conflict with the customer Restructure and redundancy workshop Reverse mentoring: one-day workshop Risk management Sales skills: enjoy successful selling Self-awareness at work Social media and online communications: a strategic… Speed reading Start-up toolkit Strategic planning and thinking skills Strategy: from the vision to implementation Supervision skills: managing people and teams Talent management and succession planning Team leader skills: building and leading a high performance… The Art of Storytelling:Getting your audience on the… The effective learning and development administrator The Executive PA: moving from secretary to an executive… Time management for administrators: managing time and… Time management for managers: work smarter, not harder Training the trainer Transition management: leading people through change What’s new in HR and employment Winning pitches Women in management and leadership Working effectively across cultures Working effectively with your manager Working with an intergenerational workforce Working with the contract of employment Write for success Writing better letters and emails Writing skills: the essentials Writing speeches: keynotes, presentations and special…

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