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Communication in the workplace

Course summary

Whether it's writing an e-mail that will get read, making a difficult telephone call or getting your point across in a meeting or presentation, good communication skills are even more essential in today's organisation, where time is money that none of us can afford to waste.

This practical, London based, one-day communication skills course will help you communicate more efficiently and effectively in your workplace with your colleagues, senior management and clients.

Course dates and location

This course takes place at the Centre's Central London training suite with easy access to tube and mainline rail stations. 

Our next available course dates for individuals are:

  • 23 May, 2017 — 20% off
  • 21 July, 2017

This course starts at 10am and will finish by 4.30pm. Lunch and refreshments are provided.

Alternatively, we can deliver this course at your venue, for your team, on a date and time that suits you. If you have four or more people who would like to attend this course then group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote. 

  • Course outline

    During this communication course you will cover the principles and practices of effective business communications including:

    • how we communicate
    • how communication works
      o in our organisations
      o the problems and pitfalls of poor communication
    • the importance of two-way communication
      o speaking and listening
      o the lost art of listening
      o being heard
    • what to say and how to say it effectively
      o objective led communication
      o clarifying your aims
      o developing your messages
      o written communication skills
    • choosing the most effective communication route
      o email
      o telephone
      o face to face
      o meetings
      o presentations
    • assertive communications
      o say what you mean and mean what you say
      o the value of verbal and non-verbal communications
    • communicating with impact
      o personal impression management
      o presenting a positive image
      o body language

    The course also includes a year of free support from your trainer.

    This course takes place at the Centre's Central London training suite with easy access to tube and mainline rail stations.

  • Who is this course for?

    The course is for anyone whose wants to improve their written and face to face business communication skills. It is of equal benefit to junior and middle management who wish to brush up on existing techniques and learn new skills. This course would also be beneficial to those working at an administrative level who aspire to greater confidence in their communication.

    The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

  • What will this course help me do: learning outcomes?

    This course will help improve your business communication skills and confidence in communicating at all levels.

  • Other courses to consider
  • Course fee
    • £295 plus VAT small charity price (applies to registered charities with an annual turnover of less than £3m)
    • £395 plus VAT not-for-profit price (applies to all other charities and all other not-for-profit organisations, including public sector and housing)
    • £445 plus VAT standard price (applies to all other organisations)

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