Communication in the workplace

Course summary

Whether it's writing an e-mail that will get read, making a difficult telephone call or getting your point across in a meeting or presentation, good communication skills are even more essential in today's organisation, where time is money that none of us can afford to waste.

This practical, London based, one-day communication skills course will help you communicate more efficiently and effectively in your workplace with your colleagues, senior management and clients.

Course dates and location

We can deliver this course virtually for your organisation, on a date and time that suits you. If you have four or more people who would like to attend this course then group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote.

If you would like to attend this course then register your interest with us. Currently, this course is run on request meaning that a date will be scheduled once we have at least three people interested in attending this course. 

  • There are no dates available at the moment.
  • Course outline

    During this communication course you will cover the principles and practices of effective business communications including:

    • how we communicate
    • how communication works
      o in our organisations
      o the problems and pitfalls of poor communication
    • the importance of two-way communication
      o speaking and listening
      o the lost art of listening
      o being heard
    • what to say and how to say it effectively
      o objective led communication
      o clarifying your aims
      o developing your messages
      o written communication skills
    • choosing the most effective communication route
      o email
      o telephone
      o face to face
      o meetings
      o presentations
    • assertive communications
      o say what you mean and mean what you say
      o the value of verbal and non-verbal communications
    • communicating with impact
      o personal impression management
      o presenting a positive image
      o body language

    The course also includes a year of free support from your trainer.

    All our training courses are delivered virtually. The webinar systems used do not require software download.



  • Who is this course for?

    The course is for anyone whose wants to improve their written and face to face business communication skills. It is of equal benefit to junior and middle management who wish to brush up on existing techniques and learn new skills. This course would also be beneficial to those working at an administrative level who aspire to greater confidence in their communication.

    The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

  • What will this course help me do: learning outcomes?

    This course will help improve your business communication skills and confidence in communicating at all levels.

  • Other courses to consider
  • Course fee
    • £522 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
    • £589 plus VAT standard price (applies to all other organisations)