Emotional intelligence in management and leadership
This Emotional intelligence (EI) training course is for all managers wishing to work with emotional intelligence and to maximise their emotional intelligence and that of their people, team and organisation.
It introduces the concept of EI, offers frameworks for understanding and applying EI within the workplace, provides an opportunity to assess your personal EI and explores ways to develop the EI capabilities of yourself, your team and your organisation.
“I wanted to learn about Emotional Intelligence and understand how to "be" it. This was a great, positive and interactive course.”
— CS, John Lewis Partnership
“This course has really made me think about how to be more of an emotionally intelligent person in the workplace. The trainer was very interesting, clear and gave good suggestions.”
— SS, Marjory Kinnon School
“I have reflected a lot on my own past,current and planned future practices and feel better equipped to interact with colleagues and clients in a discreet emotionally intelligent way.”
— HA, Thorgills
“This course was very informative and enjoyable. The trainer was very personable and responsive. She kept my interest throughout the day and kept the training at the right pace.”
— JK, DVLA
“I thought the course was excellent and everyone should go on it! Rachel was engaging and interesting - very knowledgeable too.”
— JP, Aurora Project Lambeth
Course dates and location
This course takes place at the Centre's Central London training suite with easy access to tube and mainline rail stations.
Our next available course dates for individuals are:
- 5 July, 2017
This course starts at 10am and will finish by 4.30pm. Lunch and refreshments are provided.
Alternatively, we can deliver this course at your venue, for your team, on a date and time that suits you. If you have four or more people who would like to attend this course then group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote.
Emotional Intelligence Training Course in London
Emotional intelligence in management and leadership assesses the personal and people competences involved in operating with effective emotional intelligence. It explores the competences involved in emotional intelligence, focusing on how to assess and further develop self awareness, emotional management, self motivation, and relationship management necessary to working with a high level of emotional intelligence. Over the day you will cover:
- why bother to develop your EI?
- the business case for EI
- the core skills of EI
- how to assess emotional competence
- the emotional competence framework
- making changes: four levels of readiness
- ‘inside out‘ working
- using your inner wisdom
- how to develop emotional awareness and self confidence
- the importance of accurate self assessment
- understanding and developing others
- developing political savvy
- using your influence
- the emotionally intelligent leader
- assessing your EI
- the emotional intelligent team
- the emotionally intelligent organisation
- a year of free support
This Emotional intelligence training course takes place at the Centre's central London training suite with easy access to mainline rail, tube and bus links.
Who is this course for?
This Emotional intelligence training course in London is for anyone in a management and leadership capacity who wishes to develop and enhance their intra and interpersonal skills. The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.
What will this course help me do: learning outcomes?
This Emotional intelligence training course offers you the opportunity to take an audit of your emotional intelligence and reflect on that of your team and of your organisation. You will have a better practical understanding of what it means to work with emotional intelligence, you will have made an assessment of your intra and interpersonal competencies and how they impact on the way you work. You will have a strategy for self development in these areas. You will also have a sense of the EI of your team and of your organisation and how matters of emotional intelligence impact on their practice and productivity.
- Other courses to consider
- £345 plus VAT small charity price (applies to registered charities with an annual turnover of less than £3m)
- £445 plus VAT not-for-profit price (applies to all other charities and all other not-for-profit organisations, including public sector and housing)
- £495 plus VAT standard price (applies to all other organisations)