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Essential skills for administrators

(Former name: Administration: essential skills for administrators)

Course summary

In any organisation, the administration team has the biggest variety of responsibilities. It has to be constantly flexible and responsive to the needs of management. The administration team is the face of the organisation as they can be the first point of contact for clients. Though the clerical and office skills of the team are often overlooked, the best admin assistants can make themselves stand out by being proactive and efficient.

Course dates and location

This course takes place at the Centre's Central London training suite with easy access to tube and mainline rail stations. 

Our next available course dates for individuals are:

  • 20 September, 2017

This course starts at 10am and will finish by 4.30pm. Lunch and refreshments are provided.

Alternatively, we can deliver this course at your venue, for your team, on a date and time that suits you. If you have four or more people who would like to attend this course then group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote. 

  • Course outline

    Secretarial & Office Admin Courses in London

    Our admin courses in London will give you the key administration skills you need, and will cover:

    • supporting your managers and other team members effectively
    • managing your time, priorities and workload
    • creating effective administrative systems
    • communicating face to face with confidence
    • presenting a professional and friendly image and providing good customer service for internal and external customers
    • delegating to others and accepting delegation
    • dealing with difficult situations
    • top tips for writing effective emails and letters
    • a year of free support

    These admin courses take place at the Centre's central London training suite with easy access to mainline rail, tube and bus links.

  • Who is this course for?

    Our admin courses in London are aimed at administrative and clerical assistants, secretaries and receptionists who want to improve their administration skills. The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

  • What will this course help me do: learning outcomes?

    This admin course will help you become more effective and efficient at work by ensuring that you are equipped with the essential administration skills to deal with your workload and to be an effective team member.

  • Other courses to consider

    As a member of the admin team, you may find some of our other administration courses of interest. Take a look at Time management for administrators; Customer care and telephone skills or The Executive PA.

  • Course fee
    • £245 plus VAT small charity price (applies to registered charities with an annual turnover of less than £3m)
    • £355 plus VAT not-for-profit price (applies to all other charities and all other not-for-profit organisations, including public sector and housing)
    • £395 plus VAT standard price (applies to all other organisations)

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