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Internal communication

Course summary

Successful internal communication lies at the heart of any thriving organisation - it delivers information to the right people at the right time, it helps involve and motivate staff and makes a big contribution to effective external communication, too. If people don't communicate well teams soon feel out of touch and uninformed.

Our one-day internal communication course is for anybody interested in shaping the communication culture of their organisation. It provides lots of practical tips for improving the way in which people relate and process information.

Course dates and location

This course takes place at the Centre's Central London training suite with easy access to tube and mainline rail stations. 

Please note: we allow a maximum of three people per organisation on our Individual training courses.

Our next available course dates for individuals are:

  • 10 April, 2018

This course starts at 10am and will finish by 4.30pm. Lunch and refreshments are provided.

Alternatively, we can deliver this course at your venue, for your team, on a date and time that suits you. If you have four or more people who would like to attend this course then group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote. 

  • Course outline

    Workplace / Internal Communication Courses in London

     

    Over the day you will cover:

    • understanding the role and importance of internal communication in
      o informing
      o involving
      o motivating
      o leading
      o clarifying
      o effecting change
      o achieving internal alignment in order to project a coherent image to the outside world
      o minimising stress
      o promoting and modelling an effective and inclusive internal culture 
    • the importance of two way communication
    • analysing the communication culture of your organisation
      o recognising the symptoms of poor communication
      o understanding the causes of poor internal communication (including lack of clarity around vision and mission, lack of ‘belonging', lack of communication skills, poor/erratic communication procedures, poor communication culture, multi-site working)
      o benchmarking your internal communication
    • conducting an internal communications audit
    • developing an internal communications action plan
      o aims 
      o SMART objectives
      o which department should take the lead?
      o identifying champions, the role of champions
      o procedures 
      o internal communication methods including
      - team brief and how to use it effectively
      - IT solutions
      - conferences and events
      - newsletters and noticeboards
      - quality circles and other peer to peer communication 
    • monitoring and evaluating your internal communication
    • a year of free support

    Our internal communication courses take place at the Centre's Central London training suite with easy access to tube, rail and bus links.

  • Who is this course for?

    Our Internal communications course is designed for those who want to improve the internal communication in their organisation - whether they are line managers, senior managers or HR or communication professionals with internal communication as part of their brief.

    The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

  • What will this course help me do: learning outcomes?

    This course, held in London, will help you analyse the strengths and weaknesses of your own internal communication and find practical, relevant ways forward. It will introduce you to new ways of improving internal communication and will re-energise you in your quest for good communication! You will leave the course with ideas to implement on your return to your organisation.

  • Other courses to consider

    Other courses you might find useful include Moving into management; Moving up in management; or Moving from manager to leader

    The Centre has a specialist communications team, who offer consultancy as well as training on internal communication. For more information, contact us on 020 7490 3030 or email [email protected].

  • Course fee
    • £295 plus VAT small charity price (applies to registered charities with an annual turnover of less than £3m)
    • £395 plus VAT not-for-profit price (applies to all other charities and all other not-for-profit organisations, including public sector and housing)
    • £445 plus VAT standard price (applies to all other organisations)

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