Internal communication

Course summary

Successful internal communication lies at the heart of any thriving organisation - it delivers information to the right people at the right time, it helps involve and motivate staff and makes a big contribution to effective external communication, too. If people don't communicate well teams soon feel out of touch and uninformed.

Our one-day internal communication course is for anybody interested in shaping the communication culture of their organisation. It provides lots of practical tips for improving the way in which people relate and process information.

Course dates and location

We can deliver this course virtually for your organisation, on a date and time that suits you. If you have four or more people who would like to attend this course then group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote.

If you would like to attend this course then register your interest with us. Currently, this course is run on request meaning that a date will be scheduled once we have at least three people interested in attending this course. 

  • There are no dates available at the moment.
  • Course outline

    Workplace / Internal Communication Courses in London


    Over the day you will cover:

    • understanding the role and importance of internal communication in
      o informing
      o involving
      o motivating
      o leading
      o clarifying
      o effecting change
      o achieving internal alignment in order to project a coherent image to the outside world
      o minimising stress
      o promoting and modelling an effective and inclusive internal culture 
    • the importance of two way communication
    • analysing the communication culture of your organisation
      o recognising the symptoms of poor communication
      o understanding the causes of poor internal communication (including lack of clarity around vision and mission, lack of ‘belonging', lack of communication skills, poor/erratic communication procedures, poor communication culture, multi-site working)
      o benchmarking your internal communication
    • conducting an internal communications audit
    • developing an internal communications action plan
      o aims 
      o SMART objectives
      o which department should take the lead?
      o identifying champions, the role of champions
      o procedures 
      o internal communication methods including
      - team brief and how to use it effectively
      - IT solutions
      - conferences and events
      - newsletters and noticeboards
      - quality circles and other peer to peer communication 
    • monitoring and evaluating your internal communication
    • a year of free support



  • Who is this course for?

    Our Internal communications course is designed for those who want to improve the internal communication in their organisation - whether they are line managers, senior managers or HR or communication professionals with internal communication as part of their brief.

    The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

  • What will this course help me do: learning outcomes?

    This course, held in London, will help you analyse the strengths and weaknesses of your own internal communication and find practical, relevant ways forward. It will introduce you to new ways of improving internal communication and will re-energise you in your quest for good communication! You will leave the course with ideas to implement on your return to your organisation.

  • Other courses to consider

    Other courses you might find useful include Moving into management; Moving up in management; or Moving from manager to leader

    The Centre has a specialist communications team, who offer consultancy as well as training on internal communication. For more information, contact us on 020 7490 3030 or email

  • Course fee
    • £512 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
    • £589 plus VAT standard price (applies to all other organisations)