Leading an inter-generational workforce

Course summary

Each group has its own distinct characteristics, values, and attitudes toward work, based on its generation’s life experiences. To successfully integrate these diverse generations into the workplace, companies will need to embrace radical changes in recruitment, benefits, and creating a corporate culture that actively demonstrates respect and inclusion for its multigenerational work force.

This workshop will consider the challenges facing recruiters, managers and business owners in terms of working across the generations and will provide some useful insights and tools to get the best out of every employee, regardless of age.

Course dates and location

We can deliver this course at your venue, for your team, on a date and time that suits you. If you have four or more people who would like to attend this course then group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote.

If you would like to attend this course at our London training suite then register your interest with us. Currently, this course is run on request meaning that a date will be scheduled once we have at least three people interested in attending this course. Please contact us to log your interest in this course.

  • There are no dates available at the moment.
  • Course outline

    By 2024, about 25% of the workforce is projected to be over the age of 55. That compares to only about 12 percent of the workforce in 1994. In fact, in some workplaces, 55 does not even begin to signify time to retire. Those in their 60s, 70s, and even 80s also are deciding to stay in place either full time or part time. This trend has resulted in a new phenomenon: more generations in the workplace. In fact, today, many workplaces are composed of five generations:

    • Silents (Born between 1925 and 1946)
    • Baby Boomers (Born between 1946 and 1964)
    • Generation Xers (Born between 1965 and 1980)
    • Generation Ys or Millennials (born after 1980)
    • Generation Z (born after 1997)

    A core challenge over the next decade will be to attract and retain a skilled work force as the labor market continues to tighten, technology continues to evolve, and fewer foreign students immigrate to America for job opportunities. This situation is exacerbated as companies find themselves managing five generations of American workers.

  • Who is this course for?

    This workshop will consider the challenges facing recruiters, managers and business owners in terms of working across the generations and will provide some useful insights and tools to get the best out of every employee, regardless of age.

  • What will this course help me do: learning outcomes?

    Course outline:
     Key characteristics of the five generations
     The old rules of management do not apply
     Building diversity into culture and strategy
     Motivation and empowerment
     Managing conflict
     Establishing trust and respect
     Practical advice

  • Course fee
    • £245 plus VAT small charity price (applies to registered charities with an annual turnover of less than £3m)
    • £355 plus VAT not-for-profit price (applies to all other charities and all other not-for-profit organisations, including public sector and housing)
    • £395 plus VAT standard price (applies to all other organisations)