Negotiation skills

Course summary

Negotiation can help you achieve aims and solve problems. It is about reaching win:win solutions, where all parties feel the outcome is fair. This course will help you understand the process of negotiation - how to prepare, having clear aims and objectives, how and when to use different negotiating styles, strategies and tactics. It will give you the confidence to be a successful negotiator. You will also have the opportunity of practising your new skills with video feedback.

Course dates and location

We can deliver this course virtually for your organisation, on a date and time that suits you. If you have four or more people who would like to attend this course then group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote.

If you would like to attend this course then register your interest with us. Currently, this course is run on request meaning that a date will be scheduled once we have at least three people interested in attending this course. 

  • There are no dates available at the moment.
  • Course outline

     The one-day course will cover:

    • your values and how they impact on your negotiations
    • understanding the nature of the gap between you and the other party
    • what does win:win really mean?
    • preparing for a negotiation
      • know yourself and your preferred negotiation style
      • being clear about your aims, setting objectives
      • finding out as much as you can about the other party's needs and aspirations
      • developing a strategy for success
      • framing
    • conducting a negotiation
      • establishing a productive environment
      • your negotiating team and their roles
      • opening a negotiation
      • five top tips for negotiators
      • recognising and dealing with 'underhand' tactics and manipulation
      • finding imaginative solutions rather than beating the other party into the ground
    • skills you will need
      • assertiveness - how to be assertive, but not aggressive, in negotiations
      • questioning skills
      • listening skills
      • summarising and synthesising skills

    This course is highly interactive, with opportunities to practise individual skills in communication techniques.

    Still not sure if this is the right course for you? Take a look at our top tips for successful negotiation, to give you a taste of the course content, as well as some free, handy advice on negotiation!



  • Who is this course for?

    The course is designed for anyone whose work involves negotiation or persuasion - with individuals or in groups. The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

  • What will this course help me do: learning outcomes?

    The course will give you the confidence and skills to be able to plan and implement a successful negotiation. You will be able to recognise manipulative tactics, and deal with them, and you will be better able to find creative solutions that lead to a win:win outcome.

  • Other courses to consider

    The Centre's Influencing skills course is run regularly on our Open Programme and includes a lot of areas relevant to those interested in learning more about negotiation.

    Alternatively, see a full list of our communication skills courses.

  • Course fee
    • £589 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
    • £654 plus VAT standard price (applies to all other organisations)