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Working effectively with your manager

(Former name: Managing your boss)

Course summary

Managing our bosses? Isn't that merely manipulation? Corporate cozying up? Out-and-out political maneuvering? In fact, we manage our bosses for very good reasons: to get resources to do the best job, not only for ourselves, but for our bosses and our companies as well. We actively pursue a healthy and productive working relationship based on mutual respect and understanding - understanding our own and our bosses' strengths, weaknesses, goals, work styles, and needs.

Bosses need cooperation, reliability, and honesty from their direct reports. Managers, for their part, rely on bosses for making connections with the rest of the company, for setting priorities, and for obtaining critical resources. If the relationship between you and your boss is rocky, then it is you who must begin to manage it. When you take the time to cultivate a productive working relationship - by understanding your boss's strengths and weaknesses, priorities, and work style - everyone wins.

This course is not about creating a better filing system or honing your note taking skills, it's about understanding the value of the relationship you have with your boss, often described as 'a mutually dependent existence between two fallible individuals.' You depend on your boss for direction, feedback and support, while your boss depends on you for new ideas, hard work and cooperation to achieve the organisation's goals. Both sides have needs, and both sides have something to offer. It is a critical relationship worth tending to.

Course dates and location

This course takes place at the Centre's Central London training suite with easy access to tube and mainline rail stations. 

Please note: we allow a maximum of three people per organisation on our Individual training courses.

Our next available course dates for individuals are:

  • 19 October, 2020

Alternatively, we can deliver this course at your venue, for your team, on a date and time that suits you. If you have four or more people who would like to attend this course then Group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote. 

  • Course outline

    This training course is highly interactive and covers the following:

    • understanding yourself and the effect you have on others
    • the essentials of good workplace communication
    • effective listening to resolve problems
    • persuasion and influence
    • handling complaints
    • conflict management and resolution
    • dealing with pressure and priorities
    • understanding your boss' working style
    • problem solving and creativity
    • a year of free support

    This course takes place at the Centre's Central London training suite with easy access to bus, tube and mainline rail stations.



  • Who is this course for?

    This course is designed for anyone who wants to improve their skills in supporting their boss and developing seamless, fun and highly effective working relationships. The workshop is equally relevant to administrators and managers.

    The Centre works with people from all sectors including public sector, voluntary sector, corporate sector and private sector.

  • What will this course help me do: learning outcomes?

    By the end of the workshop you will be more confident in dealing with your boss, particularly in difficult situations. You will have a better understanding of your boss' style and will have developed effective strategies for developing an exceptional working relationship. You will better understand the pressures and priorities your boss is facing and how to support him/her in dealing with them. You will learn effective communication skills which will serve you in dealing with complaints and objections as well as the ability to communicate with brevity and impact. You will also have a better awareness of yourself in terms of your own behavioural strengths and weaknesses.

  • Other courses to consider
  • Course fee
    • £589 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
    • £654 plus VAT standard price (applies to all other organisations)

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