Administration: essential skills for administrators

Course summary

In any organisation, the administration team has the biggest variety of responsibilities. It has to be constantly flexible and responsive to the needs of management. The administration team is the face of the organisation as they can be the first point of contact for clients. Though the clerical and office skills of the team are often overlooked, the best admin assistants can make themselves stand out by being proactive and efficient.

Course outline

Secretarial & Office Admin Courses in London

Our admin courses in London will give you the key administration skills you need, and will cover:

  • supporting your managers and other team members effectively
  • managing your time, priorities and workload
  • creating effective administrative systems
  • communicating face to face with confidence
  • presenting a professional and friendly image and providing good customer service for internal and external customers
  • delegating to others and accepting delegation
  • dealing with difficult situations
  • top tips for writing effective emails and letters

"The trainer was great and kept everyone interested. I have now got some great ideas on how to prioritise." As Mentor Graphics UK Ltd.

"I really enjoyed this course. The trainer was easy to listen to, had good tips and allowed plenty of time for discussion." JG London Borough of Havering

These admin courses take place at the Centre's central London training suite with easy access to mainline rail, tube and bus links.

Who is this course for?

Our admin courses in London are aimed at administrative and clerical assistants, secretaries and receptionists who want to improve their administration skills. The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

What will this course help me do: learning outcomes?

This admin course will help you become more effective and efficient at work by ensuring that you are equipped with the essential administration skills to deal with your workload and to be an effective team member.

Other courses to consider

As a member of the admin team, you may find some of our other administration courses of interest. Take a look at TIME MANAGEMENT FOR ADMINISTRATORS; CUSTOMER CARE AND TELEPHONE SKILLS or RECEPTIONIST TRAINING; or for more senior members of the admin team, see FROM SECRETARY TO PA: BECOMING A PROACTIVE PA.

Course dates

20 March, 2012
22 June, 2012

This course starts at 10am and will finish by 4.30pm. Lunch and refreshments are provided.

Course fee

  • £195 plus VAT small charity price (applies to registered charities with an annual turnover of less than £3m)
  • £315 plus VAT not-for-profit price (applies to all other charities and all other not-for-profit organisations, including public sector and housing)
  • £365 plus VAT standard price (applies to all other organisations)

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