Jul
16
2018
Can your career afford to ignore finance?
By Deborah Maguire Many managers would rather not spend too much time on finance, so if you feel that way just know you’re not alone! Perhaps it’s the bit of your job that you never really have/make time for, or maybe
Jul
12
2018
What can managers learn from Brexit?
Leadership is primarily about introducing change. Management is about implementing the change. It is nigh on impossible to ignore the process of Brexit. It is a conversation point amongst friends, discussed on the radio and making headlines in the newspapers. Sadly there is one element
Jun
28
2018
Being an effective leader: do you agree?
By David Goodman Have you ever wondered what the key components of great leadership really are? There are several obvious components of leadership, the first being vision; your destination or, put simply, where you’re taking your team. The second is strategy. How are
Jun
14
2018
To assert or not to assert?
By Sylvie Lui Assertiveness has long been a behaviour associated with words such as direct, aggressive, forceful and pushy. The truth of it all is that – when assertive behaviour is used purely as a tool to state your stance and boundaries, it is one
Jun
06
2018
Change: leading teams through transition
By Dr Michael Cassop Thompson Organisational life is characterised by change, and it is generally accepted that if an organisation is to prosper then change is inevitable. Change may be continuous and incremental, or more revolutionary (and of course, all shades in between). Primarily,
May
24
2018
How to bring mindfulness into your working life
Mindfulness is becoming increasingly popular all around the world; there are apps, colouring books, and even a little tracker that measures your breathing. But what has mindfulness got to do with daily working life? And, vitally, can it really make a difference? What is mindfulness?
Apr
19
2018
Taking on a strategic approach
The word ‘strategy’ is thrown around a lot these days, but how many of us actually know what that means? How on Earth are you meant to be more strategic at work? Well, we’re here to give you a quick lesson on strategy. The
Apr
13
2018
The importance of customer care
Whether you’re selling a product or a service, customer service can either secure you repeat business, or could cause you to lose clients; both existing and potential. 96% of customers who score an organisation highly for customer satisfaction intend to repeat purchase and remain loyal,
Mar
28
2018
Why you should care about grammar
Love it or hate it, grammar is an integral part of the English language and can have a huge impact if used incorrectly. From a missing comma that cost a company $5 million, to funny spelling mistakes and typos, grammar is something you need
