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Assertiveness skills: a practical approach

(Former name: Practical assertiveness skills)

Course summary

Do you wish you had the confidence to deal with difficult situations at work effectively and assertively and without causing conflict? Would you like to be able to present your ideas and opinions in ways that enable you to feel heard and respected? Do you have trouble saying "no"?

This one-day Assertiveness training course covers the basics of assertiveness – what it is and the challenges people face when being assertive. It will provide you with the tools and skills you need to think and act more assertively. You will learn how to communicate in a confident and positive way, with a focus on developing a personal style that will benefit you, your colleagues and your organisation.

Course dates and location

All our training courses are being delivered virtually. The webinar systems used do not require software download.

Please note: we allow a maximum of three people per organisation on our Individual training courses.

Our next available course dates for individuals are:

  • 12 September, 2024

We can deliver this course virtually for your organisation, on a date and time that suits you. If you have four or more people who would like to attend this course then group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote.

  • Course outline

    Assertiveness Skills Training Courses in London

    The Assertiveness skills: a practical approach is an assertiveness course that is intended for anyone who feels they need to build their confidence or assertiveness. You will understand that assertiveness is not about aggression or conflict but, instead, is about finding the right tools to solve problems in a non-confrontational way.

    Over the one day assertiveness training you will cover:

    • what assertiveness means to you – your concerns and issues around being assertive
    • understanding the principles of assertiveness
    • passive, aggressive, indirect or assertive? Recognising your own style
    • tips on how to behave assertively
    • the Neuroscience of assertiveness
    • ways to reduce physical tension
    • how to say “no” assertively
    • tips for disagreeing in a positive way
    • receiving and giving praise and criticism
    • communicating clearly and being heard
    • personal presentation and body language
    • techniques for making requests and dealing with overload
    • free 12 months call back service

    The assertiveness training combines theory with practical exercises so you can learn through experience. Participants are given a safe and confidential space to share and learn from their own, and other peoples, experiences.

    Still not sure if assertiveness training course for you? Take a look at our assertiveness top tips for a free taster on the course and something handy for you to keep!

    This Assertiveness skills training course takes place at the Centre's central London training suite with easy access to rail, tube and bus links.

  • Who is this course for?

    Our assertiveness skills training is suitable for anybody who wants to develop a more assertive style at work. The course is most relevant for administrative staff and those new to supervising or managing teams.

    Whilst the theory behind this course is anchored in Neuroscience, you do not need any previous knowledge of this subject to attend this course.

  • What will this course help me do: learning outcomes?

    You will learn how to present your ideas and opinions in ways that enable you to feel heard and respected. You will gain an understanding of the difference between assertiveness and aggression, learn how to delegate effectively and develop your personal communication style.

  • Other courses to consider

    The Centre offers a wide programme of courses to boost your skills and confidence. Take a look at Presentation skillsPersonal effectiveness: be more confident at workCustomer care and telephone skills and Writing skills: the basics.

  • Course fee
    • £469 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
    • £522 plus VAT standard price (applies to all other organisations)

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