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Receptionist training: becoming an exceptional receptionist

(Former name: Exceptional receptionist)

Course summary

As a receptionist you are the public face and voice of your organisation, so the impression you give is the image that counts. Good communication skills are essential and this course looks at how to develop your professionalism and excel at your role.

Effective customer care is now the main thing that decides between successful organisations and those that struggle with their image. This receptionist training course explores how the receptionist is central to customers' experience.

Course dates and location

This course takes place at the Centre's Central London training suite with easy access to tube and mainline rail stations. 

Please note: we allow a maximum of three people per organisation on our Individual training courses.

Our next available course dates for individuals are:

  • 10 November, 2020

Alternatively, we can deliver this course at your venue, for your team, on a date and time that suits you. If you have four or more people who would like to attend this course then Group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote. 

  • Course outline

    On this Receptionist training course you will cover:

    • the receptionist as the 'face of the organisation'   
      • communicator educator
      • shock absorber
      • psychologist
      • translator
      • problem solver
    • professional excellence
      • knowing your organisation
      • knowing your product
      • knowing your people
    • treating customers with respect
      • non-verbal communication
      • managing expectations with courtesy 
    • listening skills
    • customer care skills
    • dealing with difficult people and situations
    • telephone skills
    • developing a professional image
      • dressing for success
      • speaking clearly and simply
      • body language
      • eye contact

    The course is taught in a relaxed atmosphere and you will learn through a variety of exercises and discussion groups, using real-life examples with practical solutions.

    The course also includes a year of free support from your trainer.

    This course takes place at the Centre's Central London training suite with excellent links to tube and mainline rail stations.

    This course takes place at the Centre's central London training suite.

  • Who is this course for?

    This Receptionist training course is for receptionists, administrators and anyone who deals with the public, either face-to-face or on the phone. The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

  • What will this course help me do: learning outcomes?

    The course will help you to understand the professionalism of the receptionist's role and how to communicate well with the people you meet. It will show how attitudes and behaviours are linked, and how good customer care and customer service are paramount.

  • Other courses to consider

    The Centre runs a number of courses for receptionists, administrators, secretaries, PAs and other office staff, to help improve your skills in your role. Consider The Executive PA; Customer care; Time management for administrators and Assertiveness skills.

  • Course fee
    • £469 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
    • £522 plus VAT standard price (applies to all other organisations)

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