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Writing better letters and emails

(Former name: Writing letters and emails)

Course summary

If you'd like to cut down the time you spend composing letters and emails, or want to write more fluently and waffle less, or wish your emails got better results - then this course is for you. You will learn how to connect with the reader, be clear and concise, get your point across, write action-oriented emails, and adapt your style for formal and informal communications.

Course dates and location

This course takes place at the Centre's Central London training suite with easy access to tube and mainline rail stations. 

Please note: we allow a maximum of three people per organisation on our Individual training courses.

Our next available course dates for individuals are:

  • 4 December, 2020

Alternatively, we can deliver this course at your venue, for your team, on a date and time that suits you. If you have four or more people who would like to attend this course then Group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote. 

  • Course outline

    This one-day London based course will include guidance on:

    • identifying your aims
    • finding the right structure
    • getting things in the right order
    • getting to the point
    • getting results
    • getting the right tone
    • formats, forms of address and email etiquette
    • writing for different readers
    • good beginnings and endings
    • thanking and apologising
    • presentation and layout
    • links, attachments and enclosures
    • a year of free support

    This course takes place at the Centre's central London training suite with easy access to mainline rail, tube and bus links. 



  • Who is this course for?

    This letter writing and email writing course is suitable for anyone who would like to make more impact with their letters and emails, and take less time over it.

    The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

  • What will this course help me do: learning outcomes?

    This London based course will give you a range of useful tips and strategies which will improve your letters and emails at work and save you time.

  • Other courses to consider

    Other writing courses at the Centre include Grammar and punctuation at work; Business writing skills; Report writing skills and Proofreading.

    You may like to consider running this course in-house at your organisation. If you have at least three people interested in this course then it can work out more cost-effective to run for a group of your staff. Find out more about group training

  • Course fee
    • £469 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
    • £522 plus VAT standard price (applies to all other organisations)

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