The 'self' as instrument

Trainer: Jeffrey Wotherspoon

The theories of emotional and social intelligence such as Goleman and Salovey & Mayer and application of the theories to understand self.
The importance of a coaching contracting and re-contracting, and models enabling its effectiveness.
Methods of communication including verbal, non-verbal, building rapport, matching and mirroring. Listening skills including levels of listening. Theories of relationship management including transactional analysis, power dynamics and stakeholder management theories.
Theories of increasing self-awareness such as Johari’s Window and the journey from unconscious incompetence to unconscious competence, and types of feedback.
Learning about a range of coaching models and techniques, and related psychological approaches such as Whitmore’s GROW model, Kline’s Thinking Environment, Gestalt's Neurolinguistic Programming (NLP), cognitive behavioural coaching, positive psychology, metaphor, solutions-focussed coaching and skills and performance coaching. Methods of goal setting, such as SMART goals, alignment of personal and organisational goals, and aspirational/dream goals.

Learners will submit a Written Account, evaluating how they have applied their new knowledge and skills in the workplace and challenges they may have faced. The Programme Mentor will review and give feedback on this.