(Former name: Practical assertiveness skills)

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Course summary

This London based assertiveness training provides the skills you need to become more assertive, and helps you develop a personal style that will benefit you, your colleagues and your organisation.

Course outline

Assertiveness Skills Training Courses in London

Organisations are more successful when staff interact with assurance and clarity. Do you wish you had the confidence to deal more effectively and assertively with difficult situations at work? Would you like to be able to present your ideas and opinions in ways that enable you to feel heard and respected?

These assertiveness skills training courses, which take place in Central London, are intended for anyone who feels they need to build their confidence or assertiveness, no matter what role they hold in their organisation.  Over the day you will cover:

• what assertiveness means
• passive, aggressive, indirect or assertive? Recognising your own style
• taking responsibility for your role and workload
• how to delegate simple tasks
• identifying your communication strengths
• techniques for making requests and dealing with overload
• tips for disagreeing in a positive way
• stating your views clearly and being heard
• personal presentation
• listening skills
• receiving and giving praise and criticism
• participating in team meetings

The course combines training sessions with practical exercises. Participants work as a group and in pairs, and are encouraged to share their experiences.

"The trainer was excellent - so approachable - I feel I've had a real chance to step back and understand all the options."
≈ SC, The Leprosy Mission

"Excellent. Really useful - handy tips, good ways to think about being assertive and building confidence. The trainer was excellent, very engaged and responsive."  SC, Universities UK

This assertiveness skills course takes place at the Centre's central London training suite with easy access to rail, tube and bus links.

Who is this course for?

Our assertiveness skills training courses in London are suitable for anybody who wants to develop a more assertive style at work. The course is relevant to anyone at any level within their organisation, from administrators to senior managers.

The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

What will this course help me do: learning outcomes?

You will learn how to present your ideas and opinions in ways that enable you to feel heard and respected. You will gain an understanding of the difference between assertiveness and aggression, learn how to delegate effectively and develop your personal communication style.

Other courses to consider

The Centre offers a wide programme of courses to boost your skills and confidence.  Take a look at PRESENTATION SKILLS: MAKING CONFIDENT AND EFFECTIVE PRESENTATIONS; CUSTOMER CARE AND TELEPHONE SKILLS; WRITING SKILLS: THE BASICS and PERSONAL EFFECTIVENESS: BE MORE CONFIDENT AT WORK. 

Don't forget that this course can also be run in-company for a group of your staff. See the benefits of in-company training or call our In-Company Training Co-ordinator, Sally Pearman, on 020 7490 3030.

Course dates

14 February, 2012
24 April, 2012
28 May, 2012

This course starts at 10am and will finish by 4.30pm. Lunch and refreshments are provided.

Course fee

• £255 plus VAT small charity price (applies to registered charities with an annual turnover of less than £3m)
• £370 plus VAT not-for-profit price (applies to all other charities and all other not-for-profit organisations, including public sector and housing)
• £420 plus VAT standard price (applies to all other organisations)