Administration


Jun 20 2013

Do’s and don’ts for delivering excellent customer care

Excellent customer care is at the heart of every successful organisation and is vital for your organisation's good reputation. We have all been on the receiving end of poor customer care, and this leaves us with a negative impression of the organisation in


Jun 13 2013

Slow, Slow, Quick!Quick! Slow - Do you suffer from Hurry Sickness?

By Gill Dandy. ‘What do you think?’ According to Jeff Immelt, the chairman and chief executive of General Electric, these are the four most important words in business. My problem though is not so much ‘what do I think’ as when do I have time


Jun 06 2013

How to run a successful event: the event manager rules

These rules, taken from our published book Event Management by Fiona Russell, are fundamental to running a successful event. 1. 10% is a useful figure for event organisers  always add 10% to everything that costs money deduct 10% from all income-generating ideas bring 10% more of everything than


May 16 2013

How to create a warm and welcoming office environment

By Jessica Toms.  Jessica, the Centre's Office Manager, has been photographing the ever evolving Centre to show you our venue and talk about how some of these simple touches could be applied at your own offices. My role at the Centre is to make


Feb 07 2013

Tips for time management and managing your workload

As Oscar Wilde once said, "No man is rich enough to buy back his past." Spending your time effectively will mean you get much more out of your life. It is the key to a work/life balance and well being at work. Here

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