Communication


Jan 21 2019

How to speed read effectively from paper and screens

If you could have a super-power, what would it be? When Bill Gates, the Microsoft multi-billionaire, was asked this question, he replied he would like the power of Speed Reading. In our computer-driven age, and the volume of reading material it is producing, Speed Reading


Oct 12 2018

Common causes of poor internal communication

Communication is an integral part of any organisation, and if your internal communication isn’t right then there could be some serious problems. Good internal communication, however, informs and motivates employees. It supports strategic development and ensures that everyone is clear about what the organisation


Aug 16 2018

The 6 core values of networking

Hands up who enjoys networking! You probably have your hands firmly by your sides, right? Well, you’re not alone. Whilst 25% of professionals admit to not networking at all, 41% would like to networking more frequently – so what’s the problem? Many of us assume


Jul 30 2018

Does anyone have any questions?

To some, presenting comes easy. But for the rest of us, it can be nerve wracking, intimidating, and, quite frankly, absolutely terrifying. Even if you have the basics of presenting sorted, there’s many things you can do to push your skills further and transform


Jun 14 2018

To assert or not to assert?

By Sylvie Lui Assertiveness has long been a behaviour associated with words such as direct, aggressive, forceful and pushy. The truth of it all is that – when assertive behaviour is used purely as a tool to state your stance and boundaries, it is one


Apr 13 2018

The importance of customer care

Whether you’re selling a product or a service, customer service can either secure you repeat business, or could cause you to lose clients; both existing and potential. 96% of customers who score an organisation highly for customer satisfaction intend to repeat purchase and remain loyal,


Mar 15 2018

Speed reading in the digital age

By David AylwinIf you could have a super-power, what would it be? It would be nice to be able to fly, obviously, but cheap airlines make it a bit of a waste of a super-power. You can go to Nice for £30 without it, and


Mar 05 2018

Equality: how to fix your own unconscious bias

By Jakki Bendell Recent outcries over sexual harassment and pay gaps have shone a spotlight on equality and diversity at work, but these very public issues are the tip of the iceberg. A wider problem lies beneath the surface, in our own unconscious biases.


Feb 05 2018

3 ways to make your workplace more inclusive

February marks the start of LGBT history month; a month-long annual observance of LGBT history and related civil rights movements. Now in its 13th year, this month of celebration and recognition sees hundreds of events up and down the UK. This is also the

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