Administration


Jul 13 2017

How much time are you wasting?

We’re all guilty of wasting time, both at work and in our personal lives, but most of us like to think that we only waste a few minutes a day; however, the reality is quite different! From having a chat by the water cooler,


May 18 2017

5 reasons to be creative during Learning at Work Week

This week sees the return of Learning at Work Week, an annual event that inspires organisations to take a good, hard look at their learning and development. For us, every week is a learning at work week, but not everyone can be as well


May 16 2017

Creativity driven learning at CIPD

Last week we attended the CIPD Learning & Development show at London Olympia, and boy did we have a great time!As well as meeting loads of friendly and ambitious people, we put one of our trainers onto the Topic Taster platform to


Apr 21 2016

​Customer service skills: the importance of customer care

By Russell Caird.  My experience with bad customer service I was recently staying in a hotel where I had a bad experience with poor customer service, which has haunted me ever since. I arrived quite late following a four hour journey and, to


Oct 29 2015

The role of workplace organisation for employees

Guest blog from Emily Johnson.  While the working process is hard, there are many ways to make it more efficient. If you want to achieve better results in your career without sacrificing your health and time, you need to organise your workplace. Workplace organisation


Aug 06 2015

PA essentials… Or the Essential PA?

By Gill Dandy. Today’s technology enables us all to be independent and connected 24/7, and enables us to take charge of how and when we do business: Smart phones with apps for everythingiPods and tablets that enable you to create and access anythingSatnavs


Jul 30 2015

How to improve your note-taking in meetings

By Jakki Bendell. What do you look at when you’re taking notes in a meeting? Chances are, unless you’re trained in shorthand or speed writing, it’s your notepaper. The trouble is, looking at our notes makes it difficult for us


Feb 12 2015

Caring for our customers

I’m sure you can all pinpoint a moment when you’ve been on the receiving end of terrible customer care, but do you notice when a company is practising excellent customer care? At the Centre we take our customer care 


Jan 30 2015

Become a more effective L&D administrator: practical tips and tools

By Fiona Russell. The challenges of staff developmentFor staff working in learning and development (L&D) the start of the year can be a busy time. Coordinating an organisation’s annual cycle of training, responding to individual requests for guidance whilst ensuring

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