Administration


Aug 09 2018

Why planning and office management go hand in hand

Office management is an extremely varied role that requires a huge number of skills; communication, financial, and organisation are just a few that are needed. We could easily write 100 blogs covering every aspect of office management, but right now we want to focus on one


Apr 13 2018

The importance of customer care

Whether you’re selling a product or a service, customer service can either secure you repeat business, or could cause you to lose clients; both existing and potential. 96% of customers who score an organisation highly for customer satisfaction intend to repeat purchase and remain loyal,


Aug 03 2017

How to organise an effective event

Organising an event can be stressful, and when there are multiple people involved it can descent into chaos. When that happens the event can end up being a bit...well, rubbish. However, all you need to do is follow these four steps from our 


Jul 13 2017

How much time are you wasting?

We’re all guilty of wasting time, both at work and in our personal lives, but most of us like to think that we only waste a few minutes a day; however, the reality is quite different! From having a chat by the water cooler,


May 18 2017

5 reasons to be creative during Learning at Work Week

This week sees the return of Learning at Work Week, an annual event that inspires organisations to take a good, hard look at their learning and development. For us, every week is a learning at work week, but not everyone can be as well


May 16 2017

Creativity driven learning at CIPD

Last week we attended the CIPD Learning & Development show at London Olympia, and boy did we have a great time!As well as meeting loads of friendly and ambitious people, we put one of our trainers onto the Topic Taster platform to


Apr 21 2016

​Customer service skills: the importance of customer care

By Russell Caird.  My experience with bad customer service I was recently staying in a hotel where I had a bad experience with poor customer service, which has haunted me ever since. I arrived quite late following a four hour journey and, to


Oct 29 2015

The role of workplace organisation for employees

Guest blog from Emily Johnson.  While the working process is hard, there are many ways to make it more efficient. If you want to achieve better results in your career without sacrificing your health and time, you need to organise your workplace. Workplace organisation


Aug 06 2015

PA essentials… Or the Essential PA?

By Gill Dandy. Today’s technology enables us all to be independent and connected 24/7, and enables us to take charge of how and when we do business: Smart phones with apps for everythingiPods and tablets that enable you to create and access anythingSatnavs

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