Apr 21 2016

​Customer service skills: the importance of customer care

By Russell Caird.  My experience with bad customer service I was recently staying in a hotel where I had a bad experience with poor customer service, which has haunted me ever since. I arrived quite late following a four hour journey and, to

Oct 29 2015

The role of workplace organisation for employees

Guest blog from Emily Johnson.  While the working process is hard, there are many ways to make it more efficient. If you want to achieve better results in your career without sacrificing your health and time, you need to organise your workplace. Workplace organisation

Aug 06 2015

PA essentials… Or the Essential PA?

By Gill Dandy. Today’s technology enables us all to be independent and connected 24/7, and enables us to take charge of how and when we do business: Smart phones with apps for everythingiPods and tablets that enable you to create and access anythingSatnavs

Jul 30 2015

How to improve your note-taking in meetings

By Jakki Bendell. What do you look at when you’re taking notes in a meeting? Chances are, unless you’re trained in shorthand or speed writing, it’s your notepaper. The trouble is, looking at our notes makes it difficult for us

Feb 12 2015

Caring for our customers

I’m sure you can all pinpoint a moment when you’ve been on the receiving end of terrible customer care, but do you notice when a company is practising excellent customer care? At the Centre we take our customer care 

Jan 30 2015

Become a more effective L&D administrator: practical tips and tools

By Fiona Russell. The challenges of staff developmentFor staff working in learning and development (L&D) the start of the year can be a busy time. Coordinating an organisation’s annual cycle of training, responding to individual requests for guidance whilst ensuring

Feb 13 2014

How to get the most from your training budget

With the financial year coming to an end I’m sure you are looking for ways to make the most of any left over training budget. Our training vouchers are just what you need. They can be purchased now, at a discounted rate, and used

Dec 05 2013

Minutes: what to put in and what to leave out

When you are taking minutes it’s difficult to know what to leave in and what to leave out. This guide, taken from the Centre’s Taking and writing minutes book and popular Minutes training course, will help you decide what you need to include.

Sep 12 2013

Email: the curse of the twenty first century?

While email is a vital communication tool in the modern office it can, like all tools, be misused and become a nuisance. If you receive 30 emails an hour, you are likely to spend 50% of your time reading and responding to them. Is this

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