May
26
2016
Handling difficult situations: two sides to every coin…
A wise person once said, "It’s not me – it’s everyone else that has the problem".
It can easily feel like this sometimes, we just know we’re right and if only more people thought like us then the world would be a better place. In reality, if everyone thought like us then our favourite places in the world would be catastrophically overcrowded!
Despite our wise individual’s conviction, when problems arise with others at work (or in life) it is helpful to look at the part we have played in creating the issue as well as that of any other parties involved.
Count to ten…
This doesn’t need to be done out loud! However, taking a few moments before responding to a situation can drastically improve the quality of our decisions. When we do find ourselves in a situation where we are frustrated and or upset – then it’s likely we won’t be doing our best thinking. Asking if we can come back to the individual or arranging a meeting for a later time will give us the opportunity to think more clearly or consult a trusted advisor (if you don’t have a trusted adviser – think about finding one).
Use your inside voice…
Naturally some people speak at higher decibels and at a quicker rate than others. This can unfortunately cause communication to be interpreted in the wrong way. Speaking slowly and at a reasonable level always improves our chances of avoiding conflict. It’s also very helpful to use limited body movements – so no pointing, invading other people’s personal space or waving hands around frantically.
Make peace not war…
A peaceful resolution is always better than escalating a situation or seeking to make someone look bad. Strained working relationships make life more difficult for everyone. If you feel unable to speak to someone privately then request a meeting with a senior member of staff in attendance. This is a great opportunity to respectfully communicate your position, while allowing the other person to do the same.
A positive outcome from a conflict is always a good achievement. It opens up opportunities for more effective working relationships rather than creating limitations. So, unlike our supposed wise friend, resolve your conflict, don’t justify it.
The Centre run a course on Handling difficult people and situations: essential tools.
