Feb
11
2016
Listen. Question. Learn: creating a coaching culture in the workplace
What are the hallmarks of high performing managers, teams and companies?
In my experience, these individuals or groups have two highly developed skills:
1) They know how to listen
This means that they are able to hear criticism, they recognise the dangers of selective listening (only hearing what they want to hear or fear to hear) and genuinely what to listen to what is being said to them. They seek to listen to understand as opposed to listen to justify.
2) They know how to question
It helps to have something to listen to. High performers question effectively. They question themselves, their colleagues, their clients. They ask questions which elicit information which contributes to growth, development and learning.
Here are some types of questions. Questioning is an art that improves with practice. Think about the best type of question to ask to elicit information you need.
Open ended: Questions which start with What? Where? How/ Who? Tell me about?
Probing / exploratory: Which particular?
Focusing: What does xx mean to you?
Hypothetical: What if?
Impact: What would the consequences be if you do/ don’t achieve this?
Ranking: Which options will give you the best/easiest/most challenging result
What guarantees high performance?
You need to learn from and act on what you hear.
Listen. Question. Learn.
Are you a manager or team leader and want to enhance your team’s performance? Our Team leader skills: building and leading a high performance team is the answer to your question. This one day course offers a range of tried and tested tools and techniques to further improve your developed skills.
Or are you a manager or team leader looking to create a coaching culture at your workplace? Our Coaching skills for managers one day course will equip you with practical coaching techniques to use in your every day work.
We have a variety of management courses at the Centre to suit all levels of experience so click on the links above and take a step in the right direction to Listen. Question. Learn.
