Aug 07 2013

Creativity is key to organisational and personal development

Guest blog by Phyllissa Shelton. In this day of continual emergent technology, increasing digitisation and financial austerity, creativity and entrepreneurial skills will become more and more dominant economic values for organisations. And, given the recognition that most organisational growth will come from product innovation and


Jul 25 2013

Managing your manager - handy hints on an important relationship

How well do you know your manager?  Do you know what makes them tick, what excites them and what drives them mad?  It’s worth taking a minute or two to consider this important relationship and what you can do to improve


Jul 18 2013

Celebrating success at work

By Sally Pearman. The Centre has been working with a range of organisations for the past 20 years. One of the things we've always found fascinating is the range of cultures and traditions that we get a glimpse of in the training room. So over the


Jul 11 2013

Stress - Let’s not make a drama out of a crisis

By Gill Dandy. What is it about stress … just uttering the word is stressful for some, it’s like the sound of fingernails scraping on a board or the irritating squeaky chair your colleague insists is ‘fine’. And there in lies the rub; the


Jul 04 2013

The art of delegation

By Julia Braggins. Delegation is frequently done badly. People often see it as dumping. Tasks thrown at you with no briefing; tasks thrown at you without your agreement; tasks thrown at you that exceed your capability, skills or powers; tasks thrown at you with


Jun 24 2013

Top tips for Proofreading

Top tips on proofreading from our Proofreading training course: Avoid distractions. Try to proofread in a quiet environment, with no disturbances such as phones, music, background chatter and so on. Keep a dictionary and thesaurus handy so you can check words quickly and without


Jun 20 2013

Do’s and don’ts for delivering excellent customer care

Excellent customer care is at the heart of every successful organisation and is vital for your organisation's good reputation. We have all been on the receiving end of poor customer care, and this leaves us with a negative impression of the organisation in


Jun 13 2013

Slow, Slow, Quick!Quick! Slow - Do you suffer from Hurry Sickness?

By Gill Dandy. ‘What do you think?’ According to Jeff Immelt, the chairman and chief executive of General Electric, these are the four most important words in business. My problem though is not so much ‘what do I think’ as when do I have time


Jun 06 2013

How to run a successful event: the event manager rules

These rules, taken from our published book Event Management by Fiona Russell, are fundamental to running a successful event. 1. 10% is a useful figure for event organisers  always add 10% to everything that costs money deduct 10% from all income-generating ideas bring 10% more of everything than

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