Feb
12
2015
Caring for our customers
I’m sure you can all pinpoint a moment when you’ve been on the receiving end of terrible customer care, but do you notice when a company is practising excellent customer care? At the Centre we take our customer care
Feb
05
2015
The singing Office Manager
By Jessica Toms. “I don't sing because I'm happy; I'm happy because I sing.” William James Being an Office Manager can sometimes be challenging. Some days my role can include making the working environment lovely and bright or introducing lots of new
Jan
30
2015
Become a more effective L&D administrator: practical tips and tools
By Fiona Russell. The challenges of staff developmentFor staff working in learning and development (L&D) the start of the year can be a busy time. Coordinating an organisation’s annual cycle of training, responding to individual requests for guidance whilst ensuring
Jan
22
2015
Becoming a freelancer: is it right for you?
By Nadira Love. One of the ongoing dilemmas in this current economic climate is deciding whether to become a freelance worker or a contracted employee. Most people would naturally assume that the key differences are heavily influenced by the financial implications. However, there
Jan
07
2015
Managing stress at work: the Centre’s tea challenge
By Sally Pearman. When it’s dark like this I just want to hibernate until the sun comes out. I’m so stressed my head could explode. I actually fell asleep on the tube last night. I’ve had this cold for weeks.
Dec
04
2014
Productivity: getting the best out of your team
By David Goodman. People who deal in stocks, shares and currencies are constantly seeking ways to increase the value of their portfolio. That’s their job. What about your portfolio? Your stock of Human Capital? How do you add value to your company
Nov
27
2014
Catering for our delegates’ dietary requirements and how to keep the workplace spick-and-span
By Lauren Scally. Part of my role at the Centre is to prepare and set-up our tasty lunches whilst also maintaining a spotless, secure and danger-free environment for delegates attending training. To ensure our high standards are maintained, I completed a course on
Nov
21
2014
Random acts of kindness at work: World Kindness Week
November sees the start of World Kindness Week from 24–30 November. You might be sitting asking yourself “why bother?”, especially at work. Kindness at work, believe it or not, has multiple benefits. We’re sometimes conditioned to believe that work should be dog-eat-dog, that it’s
Nov
20
2014
Top tips: strategic planning and thinking
Strategic planning is about getting your team, department or organisation where it needs to go, starting from knowing where you are and moving to where you want to get to. Here are our top tips to help you on your way: don’t let anyone
