Oct 13 2016

5 top tips: how to represent your organisation in the media

Put yourself in the situation: the organisation you work for is renowned for its fantastic reputation, but one day you walk into the office and something has happened that has put that reputation at risk. It’s your job to speak to the press

Oct 06 2016

Developing a connection: building rapport in the workplace

It is relatively easy to establish rapport with someone who is like you, but to build rapport with someone who has a different personality to yourself can be much more difficult. Learn how to connect with members of your team and enhance your communication and

Sep 22 2016

Take your presentations to the next level

Speaking in front of other people, no matter what size the audience, can be extremely daunting. But with a bit of practice and learning different techniques, you can develop effective communication skills and build your confidence. Tess Woodcraft, one of

Aug 25 2016

​Four steps to nailing presentation nerves

By Fiona Lewis. Whether it’s a sales pitch, a conference key note or a staff briefing, public speaking can terrify the best of us. In fact, research has found that more people are afraid of public speaking than dying. There are very

Jul 07 2016

7 principles of intercultural communication by the Equality Academy

Equality, diversity and inclusion are everyone’s business. The importance of intercultural communication in the workplace has never been felt as strongly, especially now with tensions running high across the country following the fallout from the EU referendum vote.To help promote healthier outcomes in

Jun 30 2016

The pen is mightier than the sword

By Susan Croft.  Are you a speech writer? Speech writing can be a daunting prospect. However a well-written and well-delivered speech can be a forceful medium for promoting an organisation and highlighting its leaders as well as a powerful way to communicate

Apr 21 2016

​Customer service skills: the importance of customer care

By Russell Caird.  My experience with bad customer service I was recently staying in a hotel where I had a bad experience with poor customer service, which has haunted me ever since. I arrived quite late following a four hour journey and, to

Mar 22 2016

Presentation and communication skills: which course is right for you?

By Jakki Bendell. Looking to improve your presentation or communication skills? The Centre offers a suite of courses for people at different stages of their career. This overview introduces three of our recently revamped courses that cover presentation skills. It shows who they're

Jan 07 2016

How to communicate a difficult message

By Jakki Bendell. An important part of being a leader is that sometimes you have to deliver a difficult message – one that is high-stakes, where opinions vary and/or where emotions run high.Whether you are delivering bad news to a group

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