Apr 19 2018

Taking on a strategic approach

The word ‘strategy’ is thrown around a lot these days, but how many of us actually know what that means? How on Earth are you meant to be more strategic at work? Well, we’re here to give you a quick lesson on strategy. The

Apr 13 2018

The importance of customer care

Whether you’re selling a product or a service, customer service can either secure you repeat business, or could cause you to lose clients; both existing and potential. 96% of customers who score an organisation highly for customer satisfaction intend to repeat purchase and remain loyal,

Mar 28 2018

Why you should care about grammar

Love it or hate it, grammar is an integral part of the English language and can have a huge impact if used incorrectly. From a missing comma that cost a company $5 million, to funny spelling mistakes and typos, grammar is something you need

Mar 20 2018

Top tips for creating a happy working environment

By  Jessica Toms My role at the Centre is to make sure that the office runs smoothly, that all of our equipment works and to keep the Centre looking fresh and up-to-date. One of the most important aspects of my role is to ensure

Mar 15 2018

Speed reading in the digital age

By David AylwinIf you could have a super-power, what would it be? It would be nice to be able to fly, obviously, but cheap airlines make it a bit of a waste of a super-power. You can go to Nice for £30 without it, and

Mar 05 2018

Equality: how to fix your own unconscious bias

By Jakki Bendell Recent outcries over sexual harassment and pay gaps have shone a spotlight on equality and diversity at work, but these very public issues are the tip of the iceberg. A wider problem lies beneath the surface, in our own unconscious biases.

Mar 01 2018

Bullying in the workplace - what to look out for and what to do

Bullying only happens at school, right? Research conducted by TUC says otherwise, as it was discovered that nearly a third of people are bullied in their workplace. Their research also showed that 36% people who report being bullied at work leave their job because of

Feb 08 2018

Make the most of your training day

You’ve booked onto a course and you’re ready to learn! But how do you make the most of your training day? With over 21 years of experience, we know a thing or two about creating the best day of learning possible. Trust us, we

Feb 05 2018

3 ways to make your workplace more inclusive

February marks the start of LGBT history month; a month-long annual observance of LGBT history and related civil rights movements. Now in its 13th year, this month of celebration and recognition sees hundreds of events up and down the UK. This is also the

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