Administration

A well prepared and supported administrator can make the difference between an organised team and a shambolic office. However the pressure of so many conflicting priorities can be overwhelming and just reacting to incoming calls and emails can seem like a never ending task. That's why the Centre has developed a collection of courses specifically designed to maximise the productivity and reduce the stress created by such eclectic jobs. All our administration courses are packed with tools and techniques that help delegates manage a busy workload and create confident and effective administrators.

Most popular

• Business writing skills
• Customer care and telephone skills
• Effective office management
• Essential skills for administrators
• Event management: an introduction
• Managing better meetings
• Minutes: taking and writing effective minutes
• Personal effectiveness: be more confident at work
• Professional writing skills for non-native English speakers
• Proofreading
• Receptionist training: becoming an exceptional receptionist
• Resolving conflict with the customer
• The effective learning and development administrator
• The Executive PA: moving from secretary to an executive PA role
• Time management for administrators: managing time and workload
• Working effectively with your manager
• Writing skills: the essentials