Communication
Websites, presentations, campaigns, media interviews, publications, phone calls, letters, board meetings, strategic plans, e-marketing, minutes... communication is a huge part of what we all do and yet how often do we reflect on our own ability to communicate effectively? Your reputation is built upon communicating with clarity to your clients, stakeholders and each other. With this in mind the Centre has built up a broad range of communication courses to suit every level and role.
Most popular
- Communication in the workplace
- Confident and effective presentations
- Conflict resolution: an introduction
- Creative thinking and innovation toolkit
- Customer care and telephone skills
- Event management: an introduction
- Event management: intermediate
- Facilitation skills
- Focus groups
- Handling difficult people and situations: essential tools
- Handling difficult people and situations: extending your skills and confidence
- Handling the press and media: how to get your story covered
- Handling written complaints
- How to organise stand out virtual events
- Impactful presentations: two-day masterclass
- Influencing skills
- Internal communication
- Interview skills for managers
- Listening skills
- Managing a media crisis
- Marketing: getting your message across
- Mindfulness at work: an introduction
- Negotiation skills
- Networking and representing your organisation
- Neuro Linguistic Programming (NLP)
- Personal development review: manager’s tool kit
- PR strategies that work
- Preparing tenders and proposals: the pitch, process and presentation
- Presenting with PowerPoint: a practical workshop
- Radio and television interviews
- Reputation management: create a powerful reputation for your organisation
- Resolving conflict with the customer
- Retail sales techniques: theory into practice
- Sales skills: enjoy successful selling
- Speed reading
- Writing speeches: keynotes, presentations and special occasion addresses
Other courses
- Advanced Minutes: formal minute taking for Board and Governance meetings
- CV writing and interview skills
- Introduction to counselling skills in the workplace
- Marketing in the not-for-profit sector: a beginner’s guide
- Mediation skills for managers
- Winning pitches
