Advanced face-to-face communication at work
Appraisal skills
Assertiveness skills: a practical approach
Becoming an effective consultant
Blogging: writing a blog that works hard for your organisation
Budgeting for non financial managers
Business planning: turning the vision into reality
Business writing skills
Coaching skills for managers
Communication in the workplace
Confident and effective presentations
Conflict resolution: an introduction
Creative thinking and innovation toolkit
Customer care and telephone skills
Delegation skills
Developing a growth mindset for success
Developing your personal brand
Digital writing: writing for websites, enewsletters, blogs and other social media
Effective feedback and conversations
Effective mentoring
Effective office management
Email newsletters and ebulletins
Emotional intelligence in management and leadership
Equality, diversity and inclusion
Essential skills for administrators
Event management: an introduction
Event management: intermediate
Facilitation skills
Finance skills for non financial managers
Focus groups
Grammar and punctuation at work
Handling difficult people and situations: essential tools
Handling difficult people and situations: extending your skills and confidence
Handling the press and media: how to get your story covered
Handling written complaints
Human Resources: the basics
Impactful presentations: two-day masterclass
Increasing performance with positive psychology
Influencing skills
Internal communication
Interview skills for managers
Leading virtual and remote teams
Leading with authenticity
Listening skills
Managing a media crisis
Managing better meetings
Managing change
Managing underperformance, absence and stress
Managing volunteers
Marketing in the not-for-profit sector: a beginner’s guide
Marketing: getting your message across
Mindfulness at work: an introduction
Minutes: taking and writing effective minutes
Monitoring, evaluation and impact assessment: making a difference
Motivating and inspiring your workforce
Moving from manager to leader - taking on a senior management role
Moving into management - taking on your first management role
Moving up in management - extending your management skills
Negotiation skills
Networking and representing your organisation
Neuro Linguistic Programming (NLP)
Personal development review: manager’s tool kit
Personal effectiveness: be more confident at work
Persuasive copywriting
Positive psychology coaching: applying the science
PR strategies that work
Preparing tenders and proposals: the pitch, process and presentation
Presenting with PowerPoint: a practical workshop
Print newsletters that will get read
Professional writing skills for non-native English speakers
Project management
Proofreading
Radio and television interviews
Receptionist training: becoming an exceptional receptionist
Recruitment and selection: finding the right person for the job
Report writing skills
Reputation management: create a powerful reputation for your organisation
Resolving conflict with the customer
Retail sales techniques: theory into practice
Risk management
Sales skills: enjoy successful selling
Self-awareness at work
Social media and online communications: a strategic approach
Speed reading
Strategic planning and thinking skills
Strategy: from the vision to implementation
Stress management and resilience
Supervision skills: managing people and teams
Talent management and succession planning
Team leader skills: building and leading a high performance team
CV writing and interview skills
Diversity matters
Induction: creating an effective induction programme
Introduction to leadership
Mediation skills for managers
PA to the senior manager
Partnering for success
Presentations or speeches: one-to-one coaching
Problem solving: tools to enhance your performance
Team building